BMC Helix Delivers Elevated Customer Experiences in the Cloud
Customers embrace AIOps, intelligent automation, and cross-team collaboration in ongoing evolution to ServiceOps across multi-cloud environments
HOUSTON, Dec. 6, 2022 /PRNewswire/ -- BMC, a global leader in software solutions for the Autonomous Digital Enterprise, affirmed that its cloud-based BMC Helix solution is the number one choice for modern enterprises such as Buchanan Technologies and Mphasis exploring ServiceOps capabilities to break down staff, tool, and data siloes on their digital transformation journeys.
According to the third annual BMC-commissioned survey by Hanover Research, of 372 IT and business leaders, almost three quarters (73 percent) currently combine service management and operations management functions into a centralized team. The ongoing drive toward ServiceOps is rooted in enterprise IT's need to deliver high-quality experiences at digital speed.
Buchanan Technologies manages 250% more users and maintains exceptional service delivery
Buchanan Technologies offers help desk support and managed services for enterprises across the U.S. and Canada. After experiencing rapid growth, the company turned to BMC for the functionality, integration, and scalability of BMC's strong service and operations management capabilities to support Buchanan's evolving digital service management strategy. As a result, Buchanan Technologies experienced:
"We can ensure that customer environments are as good as they can be today and that we consistently improve reliability and performance over time," Darvey Lavender, Director of Business Information Systems, Buchanan Technologies.
Fortune India 500 company Mphasis Limited achieves complete infrastructure visibility
Mphasis Limied is an Indian multinational IT/ITES and consulting company that provides infrastructure technology and applications outsourcing services. Mphasis selected BMC Helix Operations Management to overcome the large visibility gap that directly affected how it managed customer data across a complex on-premises and multi-cloud environment. With the BMC Helix Operations Management solution, Mphasis is able to get visibility into their entire infrastructure - servers, networks, virtualization platforms, storage, back-up, hardware, enterprise applications availability and processes from a single console - through the latest Grafana based dashboards.
Delivering Best-in-Class Product Experience
With 38 new customers using the BMC Helix SaaS solution in the first half of FY23, customer success continues to be a priority for BMC. Recent AI/ML enhancements to expand and improve the product experience for customers using the BMC Helix platform include:
"The continued rise in service and operations teams coming together is why we're taking a ServiceOps approach to our offerings. If the teams are working together, the tools should, too," said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. "The support for ITSM and ITOM integration helps our customers achieve their top objectives moving forward by leveraging modern ServiceOps solutions powered by AI/ML and intelligent automation."
Additionally, strong AIOps and observability capabilities from BMC continue to be recognized by analyst firms and industry associations alike. BMC was ranked an "Outperformer" in the "GigaOm Radar for AIOps Solutions"; and one of the "15 Solutions to Know" on the Constellation ShortList TM. BMC Helix was also named a finalist by the SaaS Awards as a vendor for Best SaaS Product for Ticketing or Event Management.
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office or in other countries.
©Copyright 2022 BMC Software, Inc.
BMC—Run and Reinvent
View original content to download multimedia:https://www.prnewswire.com/news-releases/bmc-helix-delivers-elevated-customer-experiences-in-the-cloud-301695472.html
SOURCE BMC Software, Inc.
Keynote Address by White Label Communications: The UCaaS Landscape - Leveraging Technology Advances to Ensure You Maintain Control of Your Business
IoT Evolution Solutions Theatre Presentation by Senzary
Registration Counters Open