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8x8 Named a Leader in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide
[December 01, 2022]

8x8 Named a Leader in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide


8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform, today announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the eleventh consecutive year 8x8 has been recognized as a Leader in this report.

"We believe it's an honor to be recognized by Gartner as a Magic Quadrant Leader for the eleventh consecutive year because it validates our commitment to providing a highly differentiated offering with our XCaaS single-vendor cloud communications and contact center product," said Amrit Chaudhuri, Chief Marketing Officer at 8x8, Inc. "In today's uncertain economic times, enterprises recognize the high cost of doing nothing, and are benefiting from moving communications and customer engagement to the cloud. By providing the most complete solution through 8x8 XCaaS, our customers are reducing costs while also achieving high ROI with our single platform approach."

8x8 Work, which includes enterprise cloud voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience, supports users in 56 countries and territories with full cloud access to the Public Switched Telephone Network (PSTN), local numbers, global dialing plans, and emergency services. Organizations relying on Microsoft Teams for collaboration can also utilize the 8x8 Voice for Microsoft Teams Direct Routing as a Service solution and 8x8 Contact Center for Microsoft Teams for users in those countries. 8x8 is the only UCaaS provider that also has a CCaaS solution that is certified for Teams by Microsoft.



8x8 XCaaS™ (eXperience Communications as a Service™), which includes integrated cloud contact center, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution, is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™. 8x8 XCaaS offers the highest levels of reliability with the industry's only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

In addition to being named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, 8x8 has been recognized for eight consecutive years in the Gartner Magic Quadrant for Contact Center as a Service2.


[1] Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, November 28, 2022. This Magic Quadrant report name has changed from 2015 onwards- 2015-2021: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.

[2] Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, August 22, 2022.

Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading software as a service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8x8, Inc.


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