GoTo Launches Co-browse to Simplify and Improve Customer Experience and Support
BOSTON, Sept. 27, 2022 (GLOBE NEWSWIRE) -- GoTo, the all-in-one business communications and IT support platform, today announced the launch of Co-browse within GoTo Contact Center. This feature gives agents the ability to collaboratively securely assist their customers within their web browser so agents are more efficient, and customers get more effective help from a single communications and support solution. Today’s announcement further enhances GoTo’s mission to offer a simplified, consolidated tech stack of both communications and support technology for small and medium-sized businesses (SMBs) in one unified application.
“Making it as simple as possible for agents to help customers is a key pillar of a successful cloud contact center solution. Having heard from our customers that they saw a gap in the agent and customer relationship, we were uniquely positioned to bring our Co-browse technology into our CCaaS offering to better assist in form fills, troubleshooting, and problem-solving,” said Paddy Srinivasan, Chief Executive Officer, GoTo. “Co-browsing has long been a feature GoTo has offered in our remote support solutions, and this launch is another way we continue to integrate the best of our technology into a single solution, enabling customers to eliminate the need for multiple tools.”
By integrating co-browsing into GoTo Contact Center, our customers will benefit from:
As businesses overwhelmingly look to consolidate their tech stack, GoTo has enabled co-browsing from within the GoTo application, offering a consolidated solution for businesses to fully serve their customers all in one place and one application. This feature was added after listening to the direct feedback of SMBs, so businesses don’t need to choose between effective and affordable. By enabling co-browsing within GoTo Contact Center, GoTo is further delivering on the company’s promise to help businesses of all sizes succeed from anywhere.
“Occasionally, clients may need to navigate one of our online forms prior to an appointment or need assistance ordering on our online pharmacy for the first time. So, it is nice that the staff can assist them with co-browsing if needed. Before, we would have to try to walk them through it over the phone, refer them directly to tech support with another company, or have them physically come in so we could help them on their cell phones - all of which are very inconvenient options.” – Sarah Messner, Practice Manager at Lifetime Pet Centers
Co-browse is now available for all GoTo Contact Center customers. For additional details and the latest ways to connect and support your employees and customers, please visit https://www.goto.com/ucaas/contact-center.
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