In a Year of Rapid Growth, LicenseFortress Earns Strong Customer Satisfaction Ratings
After a year of explosive growth that doubled the company size, LicenseFortress has maintained strong customer satisfaction ratings as shown by a Net Promoter Score® of 89.5%. The impressive score on its second NPS® survey reflects LicenseFortress' dedication to total customer satisfaction as it expands to serve more companies seeking independent software asset management.
LicenseFortress' 89.5% NPS® soars above the technology services industry average of 40% in 2022. The NPS® revealed nearly all customers could be considered promoters of LicenseFortress, while none ranked as detractors.
The NPS® reflects the 4.9 out of 5 stars LicenseFortress receives from verified client feedback collected by ClearlyRated. Of those customers, 89% rated LicenseFortress 5 stars, and none awarded below 4 stars.
LicenseFortress is the only independent firm providing real-time monitoring, license compliance, and legal expertise with a financial guarantee that guards clients against costly software licensing audits. In addition to the score, the survey captured customer satisfaction in candid quotes from LicenseFortress clients:
LicenseFortress chose ClearlyRated to independently administer and validate the NPS® survey ensuring credibility. Additionally, ClearlyRated allows customers to respond anonymously, delivering an insightful and accurate Net Promoter Score with candid responses. Customers were surveyed on five areas of service: delivering high quality, error-free work; responsiveness; value; understanding customer needs; and proactiveness.
LicenseFortress is a software asset management company providing real-time monitoring, license compliance, and legal advice to reduce and/or eliminate software licensing risks. Its independence from software giants, combined with its financial and legal guarantees, positions LicenseFortress as a strong and unmatched SAM service for organizations seeking solutions to manage the complexities of software license compliance. Founded in 2014, LicenseFortress is headquartered in Los Angeles and serves customers globally.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build an online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc. Bain & Company, and Fred Reichheld.