New Relic Unveils Industry's Largest Survey on Observability
New Relic (NYSE: NEWR), the observability company, published the 2022 Observability Forecast report, which captures insights into the current state of observability and its growth potential. As IT and application environments increasingly move toward complex, cloud-based microservices, the research found technology professionals have bold plans to ramp up observability capabilities to get ahead of issues that could impact customer experience and application security. Nearly three-quarters of respondents said C-suite executives in their organization are advocates of observability, and more than three-quarters of respondents (78%) saw observability as a key enabler for achieving core business goals, which implies that observability has become a board-level imperative.
The largest study of its kind, the second annual Observability Forecast from New Relic and ETR had 1,614 respondents, including 1,044 practitioners - day-to-day users of observability tools - and 570 IT decision-makers across 14 countries to understand their current use of observability tools and approaches, as well as their perspectives on the future of observability. The report also reveals the technologies they believe will drive further need for observability and the benefits of adopting an observability practice. For example, of those who had mature observability practices, 100% indicated that observability improves revenue retention by deepening their understanding of customer behaviors compared to the 34% whose practices were less mature.
According to the research, organizations today monitor their technology stacks with a patchwork of tools. At the same time, respondents indicated they longed for simplicity, integration, seamlessness, and more efficient ways to complete high-value projects. Moreover, as organizations race to embrace technologies like blockchain, edge computing, and 5G to deliver optimal customer experiences, observability supports more manageable deployment to help drive innovation, uptime, and reliability. The 2022 Observability Forecast found:
"Today, many organizations make do with a patchwork of tools that require extensive manual effort to provide fragmented views of their technology stacks," said Peter Pezaris, SVP, Strategy and User Experience at New Relic. "Now that full-stack observability has become mission critical to modern businesses, the Observability Forecast shows that teams are striving to achieve such a view so that they can build, deploy, and run great software that powers optimal digital experiences."
Achieving Full-Stack Observability
The research implies that the ideal state of observability is one where engineering teams monitor the entire tech stack in all stages of the software development life cycle, employ mature observability practice characteristics, and have unified telemetry data and a unified dashboard or visualization of that data - ideally in a single, consolidated platform. Nearly half of all respondents (47%) said they prefer a single, consolidated platform, yet just 2% said they use one tool for observability.
Survey respondents said some of the main challenges preventing them from achieving full-stack observability are a lack of understanding of the benefits, too many monitoring tools, un-instrumented systems, and a disparate tech stack.
Benefits of Observability
Ambitious Deployment Plans
"Observability by its very nature must look at the full stack of data available. Looking at a single layer provides only a silo view. To deliver the digital experience necessary to remain competitive, enterprises must go beyond infrastructure and make their digital business observable," Gartner®, Innovation Insight for Observability, By Padraig Byrne and Josh Chessman, Refreshed 9 March 2022.*
Looking ahead, respondents foresee their organizations needing observability for a variety of trending technologies, including AI, 5G, and Web3. C-suite executives anticipate needing observability most for AI (51%), IoT (48%), edge computing (38%), and blockchain (36%) in the next three years.
The New Relic 2022 Observability Forecast is available today. For more information, visit:
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