Call Center Outsourcing Market Size to Record a CAGR of 3.96%, Rise of Emerging Countries as Call Center Destinations to Boost Market Growth - Technavio
NEW YORK, Aug. 25, 2022 /PRNewswire/ -- The "Call Center Outsourcing Market by End User (IT and telecom, BFSI, Healthcare, Retail, and Others) and Geography (North America, Europe, APAC, South America, and MEA) - Forecast and Analysis 2022-2026" report has been added to Technavio's offering. The potential growth difference for the call center outsourcing market size between 2021 and 2026 is USD 21.72 bn. To get the exact CAGR and the Y-O-Y growth rate, Request a FREE PDF Sample Report
Key Market Dynamics
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The call center outsourcing market report is segmented by end-user (IT and telecom, BFSI, healthcare, retail, and others) and geography (North America, Europe, APAC, South America, and MEA). North America will be the leading region with 38% of the market's growth during the forecast period. The US and Canada are the key countries for the call center outsourcing market in North America.
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The call center outsourcing market is fragmented, and the vendors are deploying growth strategies such as organic and inorganic strategies to compete in the market. The competition among vendors will be moderate, with the entry of new vendors, technological innovations, and increasing adoption of advanced technologies such as cloud and AI. Established industry participants are adopting the M&A strategy and entering into partnerships with other players to expand their product portfolio, enter emerging markets, and boost their market share. The growing focus of vendors on increasing their presence, the emergence of new call centers, and the presence of established players in the market will lead to moderate competition among vendors during the forecast period.
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Key Topics Covered
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Five Forces Analysis
5 Market Segmentation by End-user
6 Customer Landscape
7 Geographic Landscape
8 Drivers, Challenges, and Trends
9 Vendor Landscape
10 Vendor Analysis
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