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HDI's Service Management World Unveils 2022 Conference Program, Brings Service Management Leaders from Around the World to Meet, Learn and Engage
[August 11, 2022]

HDI's Service Management World Unveils 2022 Conference Program, Brings Service Management Leaders from Around the World to Meet, Learn and Engage


HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2022 Service Management World conference program. The event takes place November 12-16, 2022 at the Omni Orlando Resort at Championsgate in Orlando, FL. Register here.

Tara Gibb, Senior Director, HDI said, "Service Management World is the definitive event for service management leaders. It's both a conference and expo focused on helping service management leaders manage changing customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks. Attendees will leave Service Management World with actionable insights and initiatives that can be implemented within their organizations."

The Conference Program will offer dozens of sessions from dozens of industry experts on the following tracks:

  • Modernizing Service Management
  • Optimizing Culture and Leadership
  • Connecting the Dots: Frameworks and Methodologies
  • Driving Strategic Decision-Making

Service Management World will offer Case Studies from leading companies such as Giant Eagle, Newport News Shipbuilding, Norton Healthcare, Union Home Mortgage and more. Attendees will get a unique look into the key successes and lessons learned when implementing a successful service management strategy.

The event will also feature two inspiring Keynote Presentations.

  • Stephen Shapiro, Innovation Evangelist and Author will present "Build a Better Box: Innovating to Differentiate and Stay Ahead of the Competition"
  • Jessica Kriegel, Workplace Culture Expert will present "The Culture Equation: Power Your Strategy and Accelerate Performance"

View the complete program here.



The Expo Hall will feature 30+ sponsors showcasing the latest industry solutions. Select exhibitors include: GoTo Technologies, Halo ITSM, Freshworks, ManageEngine and ServiceNow.

In addition, the event will offer unlimited networking opportunities for service management leaders.


To register for Service Management World, click here.

For sponsorship opportunities, contact Ayrien Machiran at [email protected].

Media interested in a media pass, email Meryl Franzman at [email protected].?

Click here for more information on Service Management World or stay up to date on Facebook, Twitter or LinkedIn.

About HDI

For more than thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.


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