Report reveals 92% of customer calls are opportunities for business growth
Data from 25.3 million customer service calls across more than 14 industries reveals new insights, trends to help small businesses grow.
PORTLAND, Oregon, Aug. 4, 2022 /PRNewswire/ -- A first-of-its-kind call trends report from Ruby.com, the premier provider of live virtual receptionist and chat services for 14,000 U.S. small businesses, catalogs and analyzes findings collected from 25.3 million customer service calls the company handled between 2020-2021 across a variety of industries, showing that nine of ten calls a business receives are opportunities to win or retain customers. As phone conversations provide important insights into the needs of modern consumers, the report includes information about when customers are reaching out, why they call and how these interactions impact a business's bottom line, along with details about how these expectations have changed and how they vary across specific industries.
Ruby created this report so small businesses can use the findings as a framework to improve customer experiences, attract more prospects, and retain existing customers.
Key insights from Ruby's 2022 call trends report:
Key takeaways from Ruby's 2022 call trends report:
"Every customer interaction is an opportunity for businesses to provide a positive experience that builds loyalty and inspires future busines," says Rebecca Grimes, CRO of Ruby. "Ruby's 2022 call trends report shows how phone interactions, in particular, are more important than ever, and Ruby specializes in creating these kinds of interactions."
The findings of the 2022 call trends report include deep dives into 14 of the industries that Ruby serves and are geared towards US-based, service-oriented companies. View the full call trends report by Ruby at www.ruby.com/2022-call-trends-report.
Ruby® is a U.S.-based live virtual receptionist and chat specialist company that creates meaningful connections and maximizes opportunities for businesses, empowering them to freely pursue their purpose and, in turn, cultivate diverse and thriving local economies. Trusted by more than 14,000 businesses, Ruby helps meet today's customer demand for quick answers and personalized service, 24/7, 365 days a year. Founded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie for Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, and repeat Great Places to Work rankings. To learn more, visit ruby.com or experience Ruby for yourself by calling 844-311-7829. Follow along with @callruby on Facebook, Twitter, LinkedIn, Instagram, and YouTube.
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