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Copado's Third Annual State of Salesforce DevOps Report Finds Teams Recovered from Last Year's Dip in Quality but Struggle to Maintain SpeedThe longest running Salesforce DevOps report shows teams rebounding to pre-pandemic levels for change fail rate and time to recover Research shows how high-performing teams use commercial low-code DevOps tools to release more often, recover faster and achieve business value CHICAGO, June 28, 2022 /PRNewswire/ -- Copado, the global leader in low-code DevOps, today released the findings from its third annual "State of Salesforce DevOps" report, which collects data and insights on the key trends in low-code software delivery. Based on thousands of data points collected from over 450 global Salesforce customers using DevOps to accelerate and improve the speed and quality of their implementations, the report highlights the improvement in quality, examines the possible causes of the decline in velocity, identifies the qualities of the teams that are thriving, and makes recommendations on how teams can maximize their development resources. Adopting key principles from DORA, the report analyzed performance across Salesforce teams in terms of the dual goals of innovation velocity and release quality and security. Using the four metrics of lead time for change, deployment frequency, change failure rate and mean time to recovery, the report categorized respondents into four performance profiles that can be used to identify and measure the characteristics of both high and low performance. Key takeaways from the Copado 2022 State of Salesforce DevOps report include: Quality-first DevOps is increasing The 2021 report found a significant reduction in quality and stability as evidenced by increased change failure rate and mean time to recover. Copado attributed that to the 2020 COVID pandemic and the ensuing disruption to team workflows. In 2022, that trend seems to have reversed, with stability returning to the 2019 levels. Teams showed 8x shorter time to restore (96 hours in 2021 compared to 12 hours in 2022) and reported 50% lower change fail rate (38% in 2021 compared to 20% in 2022). In 2022, the change failure rates and recovery times were roughly the same as in 2019. Salesforce teams tapped the brakes in 2022 Teams may have overcompensated for stability over the last year by reducing their velocity. This year's report shows a reduction in deployment frequency which dropped by half compared to the two previous years, from 475 per year to 230 per year on average. Elite performers continue to release faster with an average lead time of 8 days, compared to 50 days for low performers. Since 2019 the percentage of teams with lead times less than a week has declined from 69% to 49% and the number of users able to deploy on demand has shrunk from 23% to 10%. Overall, compared to low performers, elite performers have:
Salesforce teams continue to grow in size and complexity For the third year in a row, Copado found a strong correlation between team size and lead time. This year, there was also a correlation between team size and change failure rate and time to recover. All of these metrics worsened as teams grew in size. Traditional use cases for low-code application development have been largely for internal business applications with limited business impact. In 2022, 72% of respondents use Salesforce for building internal applications, but now 60% are using the platform to build business-critical apps, and 66% are using the platform to build customer-facing apps, while 37% are building all three types. A much more rigorous release process should be applied to customer-facing and business-critical applications than needs to be applied to internal business apps. It should also be noted that these types of apps are usually much more sophisticated than internal apps. Performance improves with commercial low-code DevOps tools Copado also found that those who are highly involved in Enterprise Agile Planning (74% of respondents) and also use a commercial Salesforce tool for DevOps are 39% more likely to work at a company that is exceeding its goals. Given the current economic environment and growing importance of proving ROI and value realization for technology investments, teams that are investing in process improvements are better able to ensure that they're getting the greatest benefit. Change failure rates can be reduced with automated testing The full report with a forward written by Peter Coffee, vice president of strategic research for Salesforce, can be found at: https://www.copado.com/devops-hub/ebooks/2022-state-of-salesforce-devops-report Methodology Salesforce and others are among the trademarks of salesforce.com, inc. Follow Copado LinkedIn: https://www.linkedin.com/company/copado-solutions-s.l/ Twitter: https://twitter.com/CopadoSolutions Blog: https://www.copado.com/learning/blog/ About Copado View original content to download multimedia:https://www.prnewswire.com/news-releases/copados-third-annual-state-of-salesforce-devops-report-finds-teams-recovered-from-last-years-dip-in-quality-but-struggle-to-maintain-speed-301576570.html SOURCE Copado |