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A $172 Billion Global Opportunity for Social Customer Relationship Management (CRM) by 2026 - New Research from StrategyR
[June 28, 2022]

A $172 Billion Global Opportunity for Social Customer Relationship Management (CRM) by 2026 - New Research from StrategyR

SAN FRANCISCO, June 28, 2022 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Social Customer Relationship Management (CRM) - Global Market Trajectory & Analytics". The report presents fresh perspectives on opportunities and challenges in a significantly transformed post COVID-19 marketplace.

Edition: 7; Released: January 2022
Executive Pool: 34463
Companies: 44 - Players covered include IBM Corporation; Jive Software, Inc.; Lithium Technologies, LLC; Microsoft Corporation; NetSuite, Inc.; Oracle Corporation; Pegasystems, Inc.;, Inc.; SAP SE; SugarCRM, Inc. and Others.
Coverage: All major geographies and key segments
Segments: Deployment (Hosted, On Premise); End-Use (Small and Medium Businesses (SMBS), Large Enterprises); Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware)
Geographies: World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Complimentary Project Preview - This is an ongoing global program. Preview our research program before you make a purchase decision. We are offering a complimentary access to qualified executives driving strategy, business development, sales & marketing, and product management roles at featured companies. Previews provide deep insider access to business trends; competitive brands; domain expert profiles; and market data templates and much more. You may also build your own bespoke report using our MarketGlass™ Platform which offers thousands of data bytes without an obligation to purchase our report. Preview Registry

Global Social Customer Relationship Management (CRM) Market to Reach $172 Billion by 2026
Amid the COVID-19 crisis, the global market for Social Customer Relationship Management (CRM) estimated at US$16.8 Billion, is projected to reach a revised size of US$172 Billion by 2026, growing at a CAGR of 46.6% over the analysis period. Social Monitoring, one of the segments analyzed in the report, is projected to record a 49.7% CAGR and reach US$68.6 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Social Listening segment is readjusted to a revised 46% CAGR for the next 7-year period.

The U.S. Market is Estimated at $8 Billion in 2021, While China is Forecast to Reach $27.5 Billion by 2026
The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$8 Billion in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$27.5 Billion by the year 2026 trailing a CAGR of 43.8% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 42.7% and 39.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 31.5% CAGR.

Social Mapping Segment to Surpass US$14 Billion by Close of the Analysis Period
In the global Social Mapping segment, USA, Canada, Japan, China and Europe will drive the 42% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$1.2 Billion will reach a projected size of US$14.5 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. More

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About Global Industry Analysts, Inc. & StrategyR™
Global Industry Analysts, Inc., ( is a renowned market research publisher the world`s only influencer driven market research company. Proudly serving more than 42,000 clients from 36 countries, GIA is recognized for accurate forecasting of markets and industries for over 33 years.

Zak Ali
Director, Corporate Communications
Global Industry Analysts, Inc.
Phone: 1-408-528-9966
Email: [email protected]

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SOURCE Global Industry Analysts, Inc.

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