OTTC Differentiates on Security and Drives 25 Percent Annual Growth in Competitive Markets With Calix Customer Success Services, ProtectIQ, and Soon Arlo Secure
Calix, Inc. (NYSE: CALX) today announced Ontario & Trumansburg Telephone Companies (OTTC) achieved 25 percent annual revenue growth by leading with security services in Calix Revenue EDGE Suites (EDGE Suites) and support from Calix Premier Customer Success Services (Customer Success). To expand into competitive fiber markets near Rochester and Buffalo, the 100-year-old broadband service provider (BSP) had to deliver differentiated value to these communities. Many OTTC subscribers live seasonally in second homes, resulting in cancellations during the winter. This means fast Wi-Fi is not enough to ensure subscriber growth and brand loyalty. To differentiate, OTTC engaged Calix's award-winning Customer Success team to formulate a winning strategy centered on security services. Using the turnkey services-ProtectIQ® and ExperienceIQ®-in EDGE Suites, OTTC rolled out home network security and advanced parental controls to all subscribers in November 2021. The complete Calix Revenue EDGE platform-including the GigaSpire® BLAST systems, Calix Cloud, and the customizable CommandIQ® mobile app-enabled OTTC to easily bring these new security services to market in a matter of weeks and continue to grow its subscriber base. Thanks to these investments, OTTC leads its market with an enhanced value proposition and successfully differentiates its fiber broadband experience from any other.
In May, OTTC used ProtectIQ to block more than 5,000 threats from entering subscriber networks, a 40 percent increase in blocked threats compared to the month before. This trend mirrorsglobal concern over increasing digital threats and reinforces OTTC's decision to provide home network cybersecurity for every subscriber. Later this summer, OTTC will continue to illustrate differentiated value with Arlo Secure. This fully managed connected camera solution in EDGE Suites gives subscribers peace of mind and more control over their home security while away. OTTC continues to elevate the subscriber experience and drive a successful expansion to increase revenue year-round by:
"The invaluable guidance from Calix Premier Customer Success is instrumental in scaling OTTC's rapid business transformation," said Paul Griswold, senior vice president of marketing and general manager of New York at OTTC. "Customer Success worked closely with our entire organization to increase efficiency and support the rollout of ProtectIQ, ExperienceIQ, and now Arlo Secure. As OTTC's expansion continues steadily, the innovative Revenue EDGE platform enables us to easily introduce new services that address unique market needs. Entering the Rochester and Buffalo area, we knew home property protection is required in these seasonal communities. By bringing Arlo Secure to market later this summer, we prove to our subscribers that we understand what they need while providing additional revenue and driving growth for the company."
As the first provider to bring fiber broadband internet to its New York communities, OTTC continues a 100-year legacy by bringing the managed security services its growing subscriber base needs.
"OTTC's rapid growth is fueled by the full Revenue EDGE platform, and Calix Cloud paired with an organization-wide commitment to implementing positive change and supported by Premier Customer Success Services-a critical partnership," said Martha Galley, executive vice president of customer engagement and services at Calix. "Through coaching and guiding providers as they streamline processes and prepare to go to market with new security services, BSPs like OTTC vastly improve the subscriber experience while protecting their communities. We are proud to work together with OTTC to transform their businesses and positively impact the communities they serve that will last for generations."
Learn more about how the Revenue EDGE platform and Premier Customer Success Services help BSPs of all sizes transform and grow their businesses by bringing critical security services that improve the subscriber experience.
Calix, Inc. (NYSE: CALX)-Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission: to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release contains forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix's business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.