Pega Launches Pega Process Extender for Salesforce Lightning on Salesforce App Exchange and Pega Marketplace
Component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows
CAMBRIDGE, Mass., June 21, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced the updated version of Pega Process Extender for Salesforce Lightning is now available for download on Salesforce AppExchange as well as Pega Marketplace. This component makes it easy for organizations to drag and drop Pega Infinity™ workflow automation and AI-powered decisioning capabilities directly into existing Salesforce Lightning deployments. The entire experience operates within the users' familiar Salesforce desktop even as Pega drives the business logic and workflows.
Pega Process Extender for Salesforce Lightning allows users to turbocharge their Salesforce investment by going beyond standard Salesforce workflows. It allows customer service teams to automate and orchestrate multi-dimensional processes with Pega from end to end – including previously siloed customer touchpoints and lines of business. With its dynamic and integrated process orchestration, Pega can augment, extend, and reinforce the value of Salesforce by enabling organizations to:
Pega Process Extender for Salesforce Lightning is based on capabilities from Pega Infinity – a suite of cloud-based digital transformation software that helps enable businesses to improve customer engagement and operational efficiency. Pega Infinity's AI-powered decisioning and workflow automation drive the world's most sophisticated business processes from end to end.
For more information on Pega Process Extender for Salesforce Lightning, please visit www.pega.com/products/customer-service/pega-process-extender-salesforce-lightning
Quotes & Commentary:
"The world's leading organizations are pursuing AI-powered and workflow-driven digital transformation for customer service," said John Huehn, general manager, customer service and sales automation, Pega. "Trying to deliver that by building for individual channels, like agent desktops, is cumbersome and can only go so far. Now Salesforce agent desktops, and any other channel infrastructure, can be instantly optimized around the end-to-end service process, providing greater efficiency and a unified service experience for customers across every touch point."
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SOURCE Pegasystems Inc.