TMCnet News
Pega Partners with Celebrus to Launch Always-On Insights for More Timely and Personalized Customer OutreachNew offering combines streaming data capture capabilities with AI-powered decisioning for deeper customer behavior insights that help drive better interactions CAMBRIDGE, Mass., May 17, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced Always-On Insights, a new offering combining the capabilities of Pega Customer Decision Hub™ with Celebrus Customer Data Platform (CDP). By integrating Celebrus' real-time data capturing and identity solutions with Pega's AI-powered decisioning, brands can continuously react to consumer behavior with the most relevant inbound and outbound offers and messages to drive higher response rates. Even though brands have access to more customer data than ever, they struggle to convert that information into meaningful outbound and inbound interactions in a compliant and cost-effective way. Traditionally, brands leverage third-party data collected through cookies as well as slowly compiled first-party data to engage audiences with broad segment-based campaigns. These widely used techniques are not only ineffective, but some will become obsolete when third-party cookies are retired in 2023. Brands will be forced to rethink their outbound marketing approach by more effectively leaning on their first-party customer data to better inform what offer or message is best suited for each customer. To maintain consumers' attention, brands need a combination of effective data collection and sophisticated decisioning to determine the next-best action to take with individual customers. Always-On Insights brings together Pega's AI-driven engagement engine to intelligently optimize each interaction with Celebrus CDP that captures and collects compliant first-party customer data in real-time across digital channels. This will help increase offer response, lead generation, and overall customer satisfaction by ensuring businesses don't miss the most critical moments to engage customers in a meaningful way. For example, when a consumer displays a clear signal of buying intent by hovering over or browsing certain digital content repeatedly, Always-On Insights takes that insight to directly influence the next-best action for the customer in real time. With Always-On Insights, brands can eliminate their dependence on third-prty cookies while leveraging contextual, first-party data to jumpstart customer engagement success with features including:
Always-On Insights is available now for all Pega Customer Decision Hub and Celebrus' Customer Data Platform clients. For more information, visit Pega at www.pega.com/products/decision-hub/pega-always-on-insights or visit Celebrus at www.celebrus.com/partners/pegasystems. In addition, learn more about Always-On Insights at the Innovation Hub session at PegaWorld iNspire, Pega's annual conference, to be held virtually on May 24 from 9:00 a.m. – 11:30 a.m. EDT for the Americas and Europe and again on May 25 from 10:00 a.m. – 12:30 p.m. AEST for Asia Pacific. Quotes & Commentary "To remain competitive, brands need the ability to drive relevant decisions via any channel across the entire customer journey," said Bill Bruno, CEO, Celebrus. "If they don't, they risk alienating and frustrating customers. Pega and Celebrus are bringing a unique solution to the market – leveraging real-time customer data and identity solutions to recommend outreach specific to individual customers' needs, resulting in more effective, targeted interactions that drive results." Supporting Resources
About Pegasystems Press Contact: All trademarks are the property of their respective owners. View original content to download multimedia:https://www.prnewswire.com/news-releases/pega-partners-with-celebrus-to-launch-always-on-insights-for-more-timely-and-personalized-customer-outreach-301548904.html SOURCE Pegasystems Inc. |