Global Enterprise Workforce Management Market Report 2022-2023: Competitive Landscape, Vendors, Product Suites, Technology and Innovation
DUBLIN, May 16, 2022 /PRNewswire/ -- The "Workforce Management for the Enterprise Report 2022-2023" report has been added to ResearchAndMarkets.com's offering.
The 2022-2023 Workforce Management for the Enterprise report reflects the growing benefits of WFM throughout the enterprise, beyond the contact centre.
Workforce management administrators/supervisors also benefit from new-gen WFM, as these solutions greatly reduce the time required to enter agent schedules and change manually into the system, freeing them to focus their efforts on optimizing departmental performance. This drives positive impacts on the customer experience (CX) and benefits the culture and performance of the contact centre or other departments utilizing the WFM solution, which improves the company's bottom line.
It also facilitates the handling of vacation planning, paid time off (PTO), voluntary time off (VTO), overtime (OT), shrinkage projections, and much more. In the future, the publisher expects to see predictive analytics used to align WFM recommendations and schedules with contact centres' core routing and queuing engines to improve the customer and agent experience while increasing productivity and reducing costs.
Key Topics Covered:
1. Executive Summary
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