The Worldwide Contact Center Analytics Industry is Expected to Reach $5.75 Billion by 2030
DUBLIN, May 10, 2022 /PRNewswire/ -- The "Contact Center Analytics Market Size, Share & Trends Analysis Report by Solution, by Service, by Deployment, by Enterprise Size, by Application, by End-use, by Region, and Segment Forecasts, 2022-2030" report has been added to ResearchAndMarkets.com's offering.
The global contact center analytics market size is expected to reach USD 5.75 billion by 2030, expanding at a CAGR of 19.3% over the forecast period.
The growing need among contact center companies to track and measure business performance at each level is expected to drive market growth. Contact center analytics also enables companies to reduce overhead and operational expenses. The funding raised by contact center service providers is also expected to drive market growth. For instance, in May 2021, ASAPP, Inc., an Artificial Intelligence (AI) research-driven customer experience company, announced that it raised USD 120 million. The company would use this funding to expand its portfolio and market reach.
The COVID-19 pandemic has positively impacted the market growth in 2021. The pandemic has driven automation and digitalization initiatives across contact centers due to changing customer needs and employee working structures. Contact center agents have shifted to a remote working model due to the pandemic to stem the spread of the virus, which creates the need for contact center analytics among contact centers of various companies.:
Chapter 1 Methodology and Scope
Chapter 2 Executive Summary
Chapter 3 Contact Center Analytics Industry Outlook
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