Contact Center As A Service Market to be Worth $17.12 Billion by 2030: Grand View Research, Inc.
SAN FRANCISCO, May 3, 2022 /PRNewswire/ -- The global contact center as a service market size is expected to reach USD 17.12 billion by 2030, registering a CAGR of 18.4% from 2022 to 2030, according to a new report by Grand View Research, Inc. The contact center as a service (CCaaS) market growth can be attributed to the rising adoption of cloud-based contact center services by enterprises to offer better flexibility and customer convenience. Many organizations are adopting Business Intelligence (BI) technology, as it provides them with a holistic view of agent performance and helps measure how they are achieving organizational goals.
Key Insights & Findings from the report:
Read 150-page market research report, "Contact Center As A Service Market Size, Share & Trends Analysis Report By Solution, By Service, By Enterprise Size, By End Use, By Region And Segment Forecasts, 2022 - 2030", published by Grand View Research.
Contact Center As A Service Market Growth & Trends
Businesses are widely adopting cloud-based contact centers owing to benefits such as reduced integration, support, and IT-related costs, which could help drive the growth of the market. Moreover, numerous players are developing cloud contact centers to enhance operational functionality and flexibility for users. For instance, in January 2021, Infosys announced the launch of the Infosys Cortex, a customer engagement platform that leverages the technology from Genesys, a cloud contact center solutions provider, along with Contact Center AI and analytics services from Google Cloud.
Numerous CCaaS providers are entering into partnerships with communication companies to deploy contact center software and expand their reach. For instance, in April 2021, Talkdesk announced a partnership with Welltel, a communication and IT company based in Ieland. Under the partnership, Welltel would offer Talkdesk cloud contact center solutions to Irish companies.
The COVID-19 pandemic is expected to have a positive impact on the market. As the pandemic situation continues, cloud-hosted contact centers are gaining more traction as it provides better levels of reliability, availability, and disaster recovery because agents can access the tools they need to perform the job from any place. Moreover, cloud-hosted contact centers provide better workforce elasticity for easily scalable solutions and faster deployment of new capabilities and technology solutions. However, the increasing concerns about data security are expected to hamper the market growth over the forecast period. CCaaS solutions handle huge data volumes and critical financial data of consumers, which could be at risk of malicious attacks.
Contact Center As A Service Market Segmentation
Grand View Research has segmented the global contact center as a service market based on solution, service, enterprise size, end use, and region:
Contact Center As A Service Solution Outlook (Revenue, USD Million, 2017 - 2030)
Contact Center As A Service Market Outlook (Revenue, USD Million, 2017 - 2030)
Contact Center As A Service Market - Enterprise Size Outlook (Revenue, USD Million, 2017 - 2030)
Contact Center As A Service Market End-use Outlook (Revenue, USD Million, 2017 - 2030)
Contact Center As A Service Market - Regional Outlook (Revenue, USD Million, 2017 - 2030)
List of Key Players of Contact Center As A Service Market
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About Grand View Research
Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research Helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.
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