Airkit Marks Record Year as Major Companies Accelerate Focus on CX Automation, Welcomes Twilio Enterprise Veteran, Allan Walters, as VP Sales
Leader in CX Automation increases enterprise customer base by more than 4x YoY with 40% of expansions exceeding $1M.
REDWOOD CITY, Calif., March 30, 2022 /PRNewswire/ -- Airkit today announced a record-setting year with an unprecedented number of enterprises building best-in-class digital experiences with the Airkit Customer Experience Automation (CXA) Platform. Airkit saw marked strength in the Enterprise segment (1000+ employees) with the number of enterprise customers growing 4x year over year.
The record year included rapid customer growth with notable new customers including: Crawford & Company, First Fidelity Bank, USA TODAY, Mercato, American Public Life, MUFG, Soleo Health, and Faherty Brand. Expansion purchases also continued with strong demand, averaging greater than 3x initial investment within the first 4 months.
"This surge in demand for Airkit's CX Automation platform is just the beginning," says Stephen Ehikian, Co-Founder and CEO of Airkit. "The pandemic accelerated the 'Day of Digital Reckoning' for every consumer-facing business. Lack of effective digital self-service or siloed, 'dead end' experiences on mobile apps and chat won't be tolerated by consumers. For every established consumer brand, the new competitive race is fierce, and it is being won in customer experience."
To support the company's momentum in Enterprise, Airkit also announced the appointment of Allan Walters to the Executive Team as Vice President of Sales. Allan joins Airkit from Twilio, where he was most recently Vice President of Sales for Vertical Markets. He also had previous experience overseeing Enterprise and East. Prior to Twilio, Allan held a variety of leadership roles at Workday, Salesforce, and Oracle Siebel, overseeing go-to-market strategy and scaling enterprise sales teams.
"Similar to what Twilio did for enterprise text messaging nearly a decade ago, Airkit is redefining how enterprises will deliver world-class digital customer experiences," said Allan. "Every Enterprise Business GM, Service Executive, or Support Leader is facing shifting consumer expectations, escalating costs, and labor shortages. They need more self-service, more digital CX, and they need it now. The old way of building digital customer experiences is DOA when Airkit's low-code solution enables you to build, test, and deploy 40X faster than ever before."
Investing in World-class Capabilities
Following a successful $40M Series B fundraising in May with EQT, Accel, Emergence, and Salesforce Ventures, Airkit has continued to invest in new technology development, go-to-market, and customer success capabilities. Key highlights in the past year, include:
Robin Porter, Customer Experience Manager, Faherty Brand
Marty Sarim, CEO, ERC
Steve Puchala, SVP of Restaurants, SkipTheDishes
Get To Know Airkit Now
[Webinar] Building Digital CX Faster with KitCloud Templates
Airkit provides the industry's-first CX Automation Platform to help Fortune 500 and enterprise brands lower cost to serve, drive revenue, and increase CSAT – faster. Easily launch customer-facing experiences that are hyper-personalized, span any channel (text, chat, voice, web, app), and extend any system via APIs. To learn more about Airkit, visit www.airkit.com.
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