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Nexa Acquires Answering Services Division of Crocker CommunicationsNexa Receptionists Holdings LLC ("Nexa"), the leading provider of tech-enabled business services for companies of all sizes across the US, today announced it has acquired the answering services division of Crocker Communications, a Massachusetts-based telecommunications company. The acquisition expands Nexa's footprint within the healthcare and medical answering services category, and further bolsters its tech-enabled and people-powered service offerings with Crocker's 24/7 live answering and encrypted messaging and HIPAA-compliant text messaging services for healthcare organizations. With the acquisition, the answering services division team of Crocker Communications will join the Nexa Healthcare business unit. Additionally, Crocker Communications' existing client base of physicians, medical clinics, and hospital systems will now have access to Nexa's full suite of tech-enabled and people-powered services. "Crocker Communications is one of the most well-respected and trusted in the industry and a perfect fit for Nexa because of their commitment to customer success and innovation," said Jeff Mosler, CEO of Nexa. "The acquisition of their answering service division brings HIPAA-compliant and encrypted messaging services to Nexa, and further positions us to support our healthcare and medical clients with appointment scheduling, patient intake, and an overall superior patient experience." Crocker Communications began as an answering service for physicians in 1956 and has since expanded its product and service offerings across the telecommunications category. The answering services division, which specifically serves the healthcare industry, will now join the Nexa family, bringing together the best-in-class services of the two companies. This enables physicians, medical clinics, and hospital systems to deliver human-centered experiences to patients whether that's through voice, web, chat, or text. These servies will now include:
The Internet and VOIP services of Crocker Communications will remain with Crocker. For questions regarding Crocker services, please contact Thomas Poulin at [email protected]. To learn more about Nexa's healthcare service offerings, visit https://nexa.com/medical. About Nexa Receptionist Holdings, LLC Nexa Receptionists Holdings, LLC is a leading provider of tech-enabled business services for companies of all sizes across the United States, helping them to grow and scale with expert-level call answering, inbound & outbound sales, live chat & text, and client & patient intake services. The company goes to market with the following three brands: Nexa, Nexa Healthcare and Alert Communications. Headquartered in Phoenix, Ariz., Nexa was founded in 1982. For more information, visit www.nexa.com.
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