Eleventh Annual Spok Survey Reveals the State of Healthcare Communications in 2021
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global leader in healthcare communications, released the results of its eleventh annual survey on communications in healthcare. This year more than 200 executives, physicians, nurses, IT personnel, contact center representatives, and more from around the U.S. responded with eye-opening input about the state of communication at their respective organizations.
The survey is designed to assess how clinical communication is handled in U.S. healthcare organizations, as well as the trends, challenges, and predictions shaping this critical capability. The 2021 survey indicates a milestone in understanding healthcare communication not only because of the long-term trends it reveals, but also because of COVID-19 related changes that have emerged.
"We knew it was important to explore the state of healthcare communication including devices, projects, information security, and motivations for implementing new technology," said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. "Additionally, we wanted to dig deeper into the evolving impact of the COVID-19 pandemic, particularly when it comes to the ongoing clinician burnout crisis."
The full impact of the difficulties hospitals and health systems have experienced since early 2020 is still coming to light, but the toll has been significant on organizations as well as the amazing healthcare workers going above and beyond every day in the face of uncertainty. Key findings in the 2021 survey include insights into clinician burnout and the role of communication, the impact of COVID-19 on clinical communications, perceived efficiency of communication and current challenges, and the contact center contribution to patient experience.
Clinician burnout and the role of communications
COVID-19 impact on clinical communicatios
Efficiency of communication and current challenges
Contact center contribution to patient experience
The responses from the 2021 survey have yielded valuable information that can help the healthcare industry tackle their biggest communication challenges and guide planning efforts in the coming months and years. Although the mix of communication devices will continue to shift in the future, the value of having a single platform to communicate with all devices will be key. Encrypted and secure communication via smartphones, pagers, and other devices remains essential, especially in these unpredictable times when fast decision-making is required. Those interested in more survey results can view the infographic or download the full report.
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Go® and Spok Care Connect® platforms to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. For more information, visit spok.com or follow @spoktweets on Twitter (News - Alert).
Spok is a trademark of Spok Holdings, Inc. Spok Go and Spok Care Connect are trademarks of Spok, Inc.
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