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Dialpad Announces Updates to Its App on Salesforce AppExchange, the World's Leading Enterprise Cloud MarketplaceDialpad Inc., an industry leader in AI-powered communication and collaboration, today announced it has updated its Dialpad for Salesforce app on Salesforce AppExchange, providing customers new ways to create better customer experiences and drive more sales. Dialpad for Salesforce combines Dialpad's cloud communications platform for talk, messaging, meetings and contact center with the Salesforce Platform to create smarter workflows and empower sales and service teams to work more efficiently from a single client with AI at its core. Built on the Salesforce Platform, Dialpad is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000Er9oqUAB. Integrated with both Salesforce Sales Cloud and Service Cloud, Dialpad for Salesforce breaks down silos and creates connected customer journeys-with sales and service calls that live natively inside Salesforce, connected to deliver more engaging experiences and improve agent productivity. Key features and capabilities include:
"Over the past six months, Dialpad connected more than 1.5 million calls to Salesforce, reducing the amount of app-switching for agents while taking non-revenue generating tasks like note-taking out of their hands, giving them more flexibility than ever before," said Joe Manuele, Senior Vice President of Corporate and Business Development, Dialpad. "We are eager to continue building and innovating on the Salesforce Platform." Over the past 12 months, Dialpad has improved the Dialpad for Salesforce app with the additions of:
"We are excited that Dialpad is continuing to innovate on AppExchange as they empower sales and service teams with tools to create better relationships and increase revenue," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us." Additional Resources
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About Salesforce AppExchange Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 6,000 listings, 9 million customer installs and 98,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge. Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc. About Dialpad Dialpad is a leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad's platform delivers AI across employee and customer experiences through real-time transcriptions, live agent coaching and sentiment analysis. More than 7,000 of the world's most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile (News - Alert), Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by some of the world's leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Visit www.dialpad.com for more information and to request a demo.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210922005785/en/ |