Pandemic Period Prompts a More Mindful and Experience-Focused 2021 Holiday Shopping Season
SAN FRANCISCO, Sept. 14, 2021 /PRNewswire/ -- Sitecore®, the global leader in digital experience management software, today released its Holiday Shopping Trends 2021 report exploring how consumers worldwide intend to recuperate, reflect and experience the holiday this season. More than half (53%) of consumers surveyed plan to make bigger and more mindful holiday purchases this year, fueled in part by the fact that 50% of consumers say they have more savings set aside for the holidays this year compared to last year. Americans are also valuing their mental health following a rough pandemic year, and 43% see self-gifting as a form of therapy.
Sitecore's Holiday Shopping Trends 2021 report surfaces insights from consumers around how they're feeling this holiday season, and their thoughts on gift giving, holiday shopping, and spending. The data arms marketers in categories like retail, travel, automotive, and others with the intelligence they need to deliver winning experiences that satisfy the evolving tastes and demands of consumers.
"The past 18 months have been extremely challenging – while many are hopeful that a return to normalcy is within reach, the world is still in a state of concern," said Sitecore CMO Paige O'Neill. "As consumers try to cope and brace for what's next, they are hopeful that Holiday 2021 will be a bright spot, if not a catalyst for things to come. It's also heartening to see that all types of consumers want to support their local community, including minority-owned businesses. The industry will need to respond with more offerings from these businesses."
Certified Futurist and author Crystal Washington added, "The magic word for retailers this 2021 holiday season is 'Experience.' Americans have spent the last 18 months reevaluating their priorities. Consumers are focusing on meaningful gifts, future travel, and self-care. As part of this value realigning, consumers are increasingly shopping with brands based on shared values. There is a renewed call to buy local and minority-owned businesses, and buyers are willing to pay more to support these enterprises. Many are willing to pay a premium for the experience of 'doing good' while buying gifts for others and themselves. Savvy retailers can leverage this trend by partnering with values-based artists, organizations, and brands. The trick is to create a seamless user experience that makes these items or brands easy to identify and navigate on retail platforms."
About Sitecore's Holiday Shopping Trends 2021 Report
Sitecore conducted survey research among consumers and marketers about the 2021 holiday season, querying 1,000 U.S. residents and 400 U.S. marketers (consumer brands, 100+ employees) who completed a 10-minute survey conducted June 7-14th, 2021. Participants were recruited from an actively managed online panel and were incented using rewards points offered by their online panel. Consumer data was weighted to reflect the general population (age/gender/country). Marketer data was not weighted. A mix of company size and responsibility level is present in the survey responses. For more information, visit sitecore.com.
Sitecore delivers a digital experience platform that empowers the world's smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Kimberly-Clark, L'Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore is a registered trademark of Sitecore Corporation A/S in the USA and other countries. All other brand names, product names or trademarks belong to their respective holders.
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