Genesys Unveils Winners of 16th Annual Customer Innovation Awards
SAN FRANCISCO, Sept. 7, 2021 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, announced the winners of its 16th annual Customer Innovation Awards, including transformative companies like Company Nurse, Woolworths, Xerox and more.
This year's Genesys Customer Innovation Awards recognizes eight companies of varying sizes and industries that leverage a range of technologies – such as cloud and artificial intelligence (AI) – to orchestrate exceptional customer experiences. A panel of judges, including industry analysts and consultants from Omdia, McGee-Smith Analytics and Efficio, as well as representatives from Customer Innovation Award-winning customers and Genesys executives, evaluated the finalists.
"We received the highest-ever volume of nominations for this year's Customer Innovation Awards, making this select group the most committed to transforming transactional consumer touchpoints into orchestrated customer experiences," said Scott Cravotta, Executive Vice President of Customer Success and Services at Genesys. "This award highlights how some of our most innovative customers are realizing the business value of Experience as a ServiceSM, driving empathy at scale, and transforming digital experiences to stay competitive. Seventy percent1 of consumers believing that a business is only as good as its customer service, and these brands understand how to stand out in a world of standout experiences."
The 2021 winners include:
Company Nurse & Lintelio — CX Creator (Best use of customization)
Service NSW — CX Empathy (Best use of empathy in customer experience)
Woolworths — CX Innovator (Most successful innovation)
Rochester Regional Health — CX Mover (Self implementation – Best cloud implementation)
Kiwibank & Spark — CX Mover (Partner implementation – Best cloud implementation)
Xerox — CX Mover (PS implementation – Best cloud implementation)
Presbyterian Healthcare Services — CX Team Mobilizer (Best example of team productivity)
©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
View original content to download multimedia:https://www.prnewswire.com/news-releases/genesys-unveils-winners-of-16th-annual-customer-innovation-awards-301369412.html
LoRaWAN: Rapid Deployment Meets Rapid Adoption
The Compelling Case for LiDAR
Keynote Panel - Open to all Badge Holders