TMCnet News
Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI SolutionsBURLINGTON, Mass., July 28, 2021 /PRNewswire/ -- Nuance® Communications, Inc. (NASDAQ: NUAN) today announced that Wings Financial Credit Union, Minnesota's largest credit union and one of the top credit unions nationally, has deployed Nuance's Intelligent Engagement platform and Gatekeeper voice biometrics solution to provide their members with superior personalized, secure experiences. With Nuance AI, Wings Financial strengthens its ability to deliver exceptional service across all channels and adds advanced protection against fraud threats. According to Forrester Research, three years of consumer behavior change was squeezed into one year in 2020. Consumers are now demanding online experiences. Recognizing the rapid demand for digital channels and potential risks those channels pose, Wings Financial deployed technology that would enable them to deliver secure, seamless member experiences. "Our members are top-of-mind in every decision we make, and the implementation of Nuance's AI-powered member engagement and security solutions exemplifies how we put that into practice," said Matt Vignale, Vice President, Retail Delivery, Wings Financial. "We recognize that our members' expectations are changing; they're spending more time online and predominantly interacting with us via audio and digital channels. We're confident that Nuance's AI technology can enhance our ability to deliver the same personalized, enjoyable experiences our members are used to receiving when visiting our branches while simultaneously protecting them from fraudsters." Nuance's Intelligent Engagement platform provides Wings Financial members with:
"Nearly every financial institution in the world, no matter their size or scope, is adapting to new digital transformation strategies to keep up with rapidly changing consumer demands and expectations," said Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance. "Wings Financial is part of an innovative group of organizations that recognizes the value of voice biometrics and conversational AI solutions to drive growth and delight customers. Wings Financial cares deeply about their members' security, convenience, and experience. We are proud to support them with our cutting-edge AI solutions." Nuance enterprise solutions power over 31 billion intelligent customer interactions annually across all channels to increase revenue and customer satisfaction while reducing costs. An artificial intelligence pioneer serving Fortune 2500 companies worldwide, Nuance combines deep vertical expertise with a flexible deployment and partnership approach. Our superior cloud-native, AI-powered customer engagement technology delivers industry-best digital, voice, and biometric security innovations. For more information on Nuance's omnichannel customer engagement and security solutions, click here. About Wings Financial Wings members enjoy some of the area's best savings and lending rates, convenient mobile and online access, over 80,000 surcharge-free ATMs and 24 branch locations throughout the state of Minnesota, plus offices in Atlanta, Detroit, Orlando, and Seattle. Founded in 1938, Wings' membership has grown to include anyone who lives or works in 24 Minnesota counties including the Minneapolis–St. Paul metro area. To learn more, visit wingsfinancial.com. About Nuance Communications, Inc. Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners. Contact Information Nuance Communications Wings Financial Brent Andersen
View original content to download multimedia:https://www.prnewswire.com/news-releases/wings-financial-delivers-personalized-and-secure-customer-experiences-with-nuance-ai-solutions-301342516.html SOURCE Nuance Communications, Inc. |