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BMC Helix Accelerates Innovation for Organizations Around the WorldHOUSTON, July 27, 2021 /PRNewswire/ -- Amid global economic rebounds, customers are demanding innovative experiences and increased service quality through more effective IT service management (ITSM) and IT operations management (ITOM). BMC, a global leader in software solutions for the Autonomous Digital Enterprise, is a top choice for several of the world's most technologically advanced organizations – including Grupo Moura, the Dudley Group NHS Foundation Trust, and Huisman Equipment B.V. – that have all seen business benefits in customer service, operations, and competitiveness using the BMC Helix solutions. According to a new BMC-commissioned survey of 400 IT and business leaders conducted by Hanover Research, business initiatives are now significantly more likely to be supported by both IT service and operations teams. For example, in late 2020, 51 percent of IT managers were involved in ITSM and ITOM integration versus 36 percent in 2019, showing a rapidly growing level of interest and activity in this convergence. The open, AI-driven BMC Helix portfolio delivers unique capabilities in service operations for high-performing digital experiences, customer-centric engagement, and uninterrupted service through AI service management (AISM) and AI operations (AIOps). Ultimately, the BMC Helix portfolio helps customers accelerate their journey to becoming an Autonomous Digital Enterprise, a future state of business that comprises intelligent, interconnected, technology-enabled, value-creating systems that minimize manual effort. Grupo Moura Utilizes BMC Helix to Drive Optimal User Experiences
"BMC Helix ITSM has improved our ability to measure, manage, and improve the quality of the agreements and services provided to our customers," said Péricles Nascimento, Systems Coordinator, DTISS at Grupo Moura. The Dudley Group NHS Foundation Trust Enables Remote Workers for Optimal Patient Care
Huisman Equipment B.V. to Provide Seamless Workday Experience with BMC Helix
Market Need for BMC Helix New global strategic integrations and collaborations include:
BMC continues to earn recognition from prestigious industry associations and analyst firms. The BMC Helix Operations Management with AIOps product was named Best Overall AI Solution in the fourth annual AI Breakthrough Awards. In addition, Research in Action (RIA) ranked BMC among the top five global vendors of 2021 in two Vendor Selection Matrix™ reports: "Artificial Intelligence Predictive Analytics" and "Hybrid Cloud Infrastructure and Service Management Tools." "To thrive in the new digital economy, companies need to accelerate innovation while maintaining quality and improving the customer experience," said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. "We want to help our customers succeed and support our partners to serve their customers and employees. The advanced capabilities of the BMC Helix portfolio, coupled with our expanded GTM model, bring that to life. We're honored to help organizations like Grupo Moura, Dudley Group NHS, and Huisman Equipment deliver the innovation, services, and levels of operations management excellence they seek as they evolve to become Autonomous Digital Enterprises." Additional Resources
About BMC BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office or in other countries. ©Copyright 2021 BMC Software, Inc. BMC—Run and Reinvent Editorial Contact View original content to download multimedia:https://www.prnewswire.com/news-releases/bmc-helix-accelerates-innovation-for-organizations-around-the-world-301341822.html SOURCE BMC Software, Inc. |