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Contact Center Market will grow over $ 250 Billion during 2021-2025 | Technavio
[June 17, 2021]

Contact Center Market will grow over $ 250 Billion during 2021-2025 | Technavio

NEW YORK, June 17, 2021 /PRNewswire/ -- The contact center market is expected to grow by USD 250.47 billion during 2021-2025, according to Technavio. The report offers a detailed analysis of the impact of the COVID-19 pandemic on the contact center market in optimistic, probable, and pessimistic forecast scenarios.

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With the continuing spread of the coronavirus pandemic, organizations across the globe are gradually flattening their recessionary curve by leveraging technology. Many businesses will go through response, recovery, and renewal phases. Building business resilience and enabling agility will aid organizations to move forward in their journey out of the COVID-19 crisis towards the Next Normal.

Key Considerations for Market Forecast:

  • Impact of lockdowns, supply chain disruptions, demand destruction, and change in customer behavior
  • Optimistic, probable, and pessimistic scenarios for all markets as the impact of pandemic unfolds
  • Pre- as well as post-COVID-19 market estimates
  • Quarterly impact analysis and updates on market estimates

The contact center market is driven by the rising adoption of cloud-based contact centers. In addition, the integration of IVR into contact centers is expected to trigger the contact center market toward witnessing a CAGR of over 11% during the forecast period.

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Major Five Contact Center Market Participants:

8x8 Inc.: The company offes contact center solutions under the brand contact center agent.

ALE International: The company offers contact center solutions under the brand OmniTouch Contact Center.

Aspect Software Inc.: The company offers contact center solutions under the Omnichannel Call Center Solutions segment.

Avaya Holdings Corp.: The company offers contact center solution under the segment, Multiexperience Contact Center.

Mitel Networks Corp.: The company offers contact center solutions under the business segment, Contact Center options.

Contact Center Market 2021-2025: Segmentation

Contact center market is segmented as below:

  • Type
    • Voice-based
    • Text-based
    • Social Media-based
  • Geography
    • North America
    • Europe
    • APAC
    • South America
    • MEA

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Market Drivers

Market Challenges

Market Trends

Vendor Landscape

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Competitive scenario

About Us
Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Technavio Research
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