Contact Center Market will grow over $ 250 Billion during 2021-2025 | Technavio
NEW YORK, June 17, 2021 /PRNewswire/ -- The contact center market is expected to grow by USD 250.47 billion during 2021-2025, according to Technavio. The report offers a detailed analysis of the impact of the COVID-19 pandemic on the contact center market in optimistic, probable, and pessimistic forecast scenarios.
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With the continuing spread of the coronavirus pandemic, organizations across the globe are gradually flattening their recessionary curve by leveraging technology. Many businesses will go through response, recovery, and renewal phases. Building business resilience and enabling agility will aid organizations to move forward in their journey out of the COVID-19 crisis towards the Next Normal.
Key Considerations for Market Forecast:
The contact center market is driven by the rising adoption of cloud-based contact centers. In addition, the integration of IVR into contact centers is expected to trigger the contact center market toward witnessing a CAGR of over 11% during the forecast period.
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Major Five Contact Center Market Participants:
8x8 Inc.: The company offes contact center solutions under the brand contact center agent.
ALE International: The company offers contact center solutions under the brand OmniTouch Contact Center.
Aspect Software Inc.: The company offers contact center solutions under the Omnichannel Call Center Solutions segment.
Avaya Holdings Corp.: The company offers contact center solution under the segment, Multiexperience Contact Center.
Mitel Networks Corp.: The company offers contact center solutions under the business segment, Contact Center options.
Contact Center Market 2021-2025: Segmentation
Contact center market is segmented as below:
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