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Talkdesk Financial Services Experience Cloud™ Reimagines the Banking ExperienceTalkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Financial Services Experience Cloud, the industry's first enterprise-grade contact center product built for financial services. Initially reimagining the banking experience, the first solution - Financial Services Experience Cloud for Banking - enables financial services companies to deliver connected, intelligent, and secure client interactions more effortlessly, across any communication channel. "The financial services industry faces a rapidly evolving landscape. Legacy systems have created dozens of silos that prevent banks from providing a holistic, secure, and seamless experience for customers," said Tiago Paiva, chief executive officer and founder, Talkdesk. "We saw a critical need to take our CX expertise and innovation and apply it to guiding financial institutions through this new landscape, giving them a way to unify the client journey to make it seamless, personalized, and trustworthy." According to a Talkdesk Research™ report, The CX Revolution in Financial Services and Insurance, more than half of the financial services institutions surveyed had siloed engagement channels. As the pressure to deliver exceptional client experiences increases, 77% of CX professionals consider the contact center a strategic asset to their business. Talkdesk Financial Services Experience Cloud breaks down these walls with an initial solution uniquely designed for banking. Featuring out-of-the-box integrations to core banking systems, the digital-first, contact center as a service solution ties together data from across the client journey and delivers immediate time to value. The platform is also infused with AI and machine learning capabilities to drive agent productivity by promoting real-time assistance and prioritizing activities that result in high-value interactions. Product highlights:
Talkdesk Financial Services Experience Cloud will be featured throughout Opentalk 2021, June 15-16, with opportunities for attendees to learn more during multiple session formats. Additional Resources:
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About Talkdesk Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom (News - Alert), Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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