Gainsight Unveils Major Product Enhancements on Day Two of Pulse Everywhere Conference; Helps Digital-Led Companies Weave the Customer Journey into Every Facet of their Business
Gainsight, the Customer Success company, today announced a number of new features and capabilities focused on helping companies extend the benefits of Customer Success across their entire organization. The new features were unveiled on day two of Gainsight's Pulse (News - Alert) Everywhere virtual conference, showcasing how businesses can create a more seamless and data-driven customer journey and make customer value and outcomes a company-wide initiative.
"As Customer Success has evolved over the years, we've seen the customer journey itself emerge from being the responsibility of a customer success team and its CSMs to being a true organization-wide initiative," said Maksim Ovsyannikov, EVP of Products at Gainsight. "In reality, the journey starts well before a customer buys your product. And extends all the way through their continued growth, account planning and execution."
New solutions and capabilities Gainsight announced from the Pulse keynote stage include:
Gainsight's announcement in front of nearly 20,000 attendees at Pulse Everywhere come on the heels of the company's most successful fiscal year and fiscal quarter in its history, further reinforcing its status as the industry's leading provider of Customer Success and Product technology, thought leadership and community.
"Gong made it a point to put the customer at the center of our business on day one, and nothing's been more instrumental to our growth," said Gong.io Chief Customer Officer Eran Aloni. "Gainsight has long helped us deliver the outcomes our customers expect, as well as the features they've grown to love. We couldn't be more excited to announce the next step in our partnership, allowing customers to leverage the combined power of Revenue Intelligence and Customer Success Management to delight our customers through their entire journey."
Gainsight's innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns and efficiently ramping up engagement efforts. The company's Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization and customer data that together enable businesses to put the customer at the center of everything they do. Learn how leading companies such as GE Digital, SAP Concur and Box (News - Alert) use Gainsight at www.gainsight.com.
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