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Study Finds Software Delivery Maturity Tied to Business Outcomes and Revenue Gains
[June 10, 2021]

Study Finds Software Delivery Maturity Tied to Business Outcomes and Revenue Gains

CloudBees, the enterprise software delivery company, today shared results from a study conducted on their behalf by Forrester (News - Alert) Consulting which revealed organizations with a high level of software delivery maturity are three times more likely to grow at 15 percent or more annually. Conversely, those not modernizing their software delivery processes face increasing roadblocks that limit growth, slow DevOps transformations and expose security and risk vulnerabilities.

"The organizations that unravel the complexities of the software delivery process exceed business objectives and grow revenue faster than those that do not," said Stephen DeWitt, CEO at CloudBees. "Those that don't, face issues with collaboration and communication across their organizations which can lead to siloed development, delivery bottlenecks and ultimately, customer dissatisfaction. It's like driving on a dirt road instead of a four-lane highway to achieve your goals. You can get where you're going faster and with fewer potholes along the way."

The study, titled "Modernizing Software Delivery with End-to-End Automation, Orchestration and Collaboration," was commissioned by CloudBees and is based on a survey of 317 IT decision-makers.

According to the study, "Organizations that pair delivery automation capabilities with effective collaboration practices see more successful digital transformations and exceed business expectations at a higher rate than those that cannot. Software delivery maturity is correlated with improved market share, user adoption, innovation and customer loyalty."

Organizations that reach high levels of software delivery maturity also generate continuous business benefits. According to the study, they are more likely to:

  • Succeed with their DevOps transformations: High-maturity respondents are more than five times as likely to say their DevOps transformation is exceeding business expectations (35 percent to six percent).
  • Grow revenue faster: High-maturity organizations are more likely to grow revenue at a higher rate than their less mature peers - they are almost three times as likely to be growing at 15 percent or more year over year.
  • Adapt to changing market conditions: High-maturity respondents in the survey are nearly twice as likely than low-maturity respondents to say their organizations responded to the pandemic better than their peers (49 percent vs. 27 percent).

Although there is considerable progress, perfection remains out of reach for most.

  • Not quite continuous deployment: Just 27 percent of respondents said that they practice continuous deployment with automation from commit through testing, build/integration, package and final release.
  • Risky business: Only 25 percent rate their governance, risk and compliance (GRC) capabilities for software delivery as very mature, with 40 percent saying they are not mature.
  • Status unknown: Fewer than three in 10 high-maturity respondents say they have all the information they need in a single study to understand software release status, dipping to a woeful two percent for low maturity.
  • Finding bottlenecks: Fewer than half of high-maturity respondents, and only one in 10 low-maturity, can pinpoint the bottlenecks in their delivery processes in order to fix them.

CloudBees will host "Are we modern yet?" on June 23 at 1 p.m. ET as part of its Software Delivery Leadership Forum webinar series. Guest speaker, Forrester principal analyst Charlie Betz, will give an overview of the study results and lead a panel discussion with Sumit Agarwal, vice president of DevOps engineering of Broadridge, Mitch Ashley, CEO of Accelerated (News - Alert) Strategies Group, Marisa Shumway, vice president of product marketing of CloudBees and Anders Wallgren, vice president of technology strategy of CloudBees.

Additional Resources

About CloudBees

CloudBees, the enterprise software delivery company, provides the industry's leading DevOps technology platform. CloudBees enables developers to focus on what they do best: Build stuff that matters, while providing peace of mind to management with powerful risk mitigation, compliance and governance tools. Used by many of the Fortune 100, CloudBees is helping thousands of companies harness the power of continuous everything and gets them on the fastest path from a great idea, to great software, to amazing customer experiences, to being a business that changes lives.

Backed by Matrix Partners, Lightspeed Venture Partners, Verizon (News - Alert) Ventures, Delta-v Capital, Golub Capital and Unusual Ventures, CloudBees was founded in 2010 by former JBoss CTO Sacha Labourey and an elite team of continuous integration, continuous delivery and DevOps professionals. Follow CloudBees on Twitter, LinkedIn and Facebook.

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