U.S. Bank Survey: COVID-19 Accelerated Virtual Care, Healthcare Payments Digitization
The COVID-19 pandemic had a significant impact on how consumers received and paid for their visits to hospitals, clinics, urgent care centers and doctor's offices in 2020, a new survey from U.S. Bank revealed.
The key findings:
The new data is from a proprietary survey conducted online in February 2021 among 1,113 women and men across the United States. The third annual Healthcare Payments Insight Report, which this year the bank created to better understand the impact the COVID-19 pandemic has had on the healthcare industry, asked key questions about how those surveyed received care in the past year,how they paid for it, and how they preferred to pay. Of those surveyed, more than 95% had some type of health insurance, 100% had made a healthcare payment in the past 6 months, and all had visited a hospital, clinic, urgent care or doctor's office in the past 6 months.
"COVID-19 drove a giant, unanticipated leap forward for virtual care delivery and healthcare payments digitization," said Jamie Walker, CEO of Elavon, a U.S. Bank company. "Digital payment methods are gaining traction at an unexpected pace, but there's still much healthcare providers can do to make it easier for patients to make payments how, where and when they want."
Among the findings:
"Consumers are looking to healthcare to keep pace with the digital options they use in their everyday lives - mobile apps, contactless payments, pay by text, and online payments," Walker said. "By introducing these options, healthcare providers will build loyalty and awareness as an industry that's keeping pace with what consumers want."
For full results of the survey and to download the report, please visit our website.
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