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Yext Launches Support Answers to Streamline Resolution Process for Customers and AgentsNEW YORK, May 24, 2021 /PRNewswire/ -- Yext, Inc. (NYSE: YEXT), the AI Search Company, today launched Support Answers, a suite of enterprise search solutions built for customer support teams. The launch comes as people increasingly look online to find solutions independently, yet are unable to successfully resolve their issues. According to Gartner, 70% of a business's customers use self-service tools, but only 9% can fully resolve their issues through these more automated channels.* As a result, many ultimately end up turning to live support options, driving up costs for the business and increasing the time to resolution for already frustrated customers. Yext's modern, AI-powered solutions — now tailored for a range of support use cases — understand the meaning behind customer questions and deliver direct answers drawing from a business's FAQs, product manuals, help articles, and more. By providing a comprehensive self-service solution, Yext streamlines the resolution journey not just for customers who search for information on a business's website, but also for customer support agents who look for information in their internal portals while guiding customers through troubleshooting. Yext's Support Answers includes the following solutions:
"Customers have consistently expressed their aversion to contacting customer support, but for the longest time, businesses have not had the technology powerful enough for them to resolve their issues independently," said Marc Ferrentino, Chief Strategy Officer at Yext. "Today, that changes with the launch of Support Answers, which leverages our platform's multiple search algorithms to interpret people's intent and deliver contextually relevant, direct answers in a way that meets consumers' needs and expectations, and saves a business time and money." Click here to learn more about Yext Support Answers, available starting today. About Yext With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword search technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links. Brands like Verizon, Vanguard, Subway and Marriott — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve their business with answers-led AI search. CONTACT: Amanda Kontor, [email protected] View original content to download multimedia:http://www.prnewswire.com/news-releases/yext-launches-support-answers-to-streamline-resolution-process-for-customers-and-agents-301297487.html SOURCE Yext, Inc. |