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Phenom Introduces New Customer Success Model, Prioritizing Strong Value and Positive Outcomes through Long-Term PartnershipsPhenom, the category leader in Talent Experience Management (TXM), today announced a new approach for enterprise software adoption and customer success. CORE (Customer Onboarding and Readiness Experience) prioritizes genuine, abiding partnership as customers become experts in the TXM platform and scale it beyond their initial needs. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210427005821/en/ CORE (Customer Onboarding and Readiness Experience) prioritizes genuine, abiding partnership as customers become experts in the TXM platform and scale it beyond their initial needs. (Graphic: Business Wire) Phenom conceived CORE as a fundamental divergence from the tech industry's ineffective, templated approach that focuses exclusively on implementation - but never ongoing support. CORE dynamically changes over time to meet organizations' evolving HR infrastructure and talent goals. CORE breaks down the critical phases of customers' adoption and success - Initiate, Plan, Execute, Transition, Monitor, and Evolve. These phases underscore the importance of collaboration and monitor progress against key benchmarks. As a result, there are no sunken costs from investing in a platform that most users don't embrace. Three HR leaders from industry-leading enterprises follow the pillars of CORE to maximize the Phenom platform, and they continue to see new value every day:
CORE accelerates how fast customers transform their talent experience with the Phenom platform. In 2020, TXM was adopted by 25,000 recruiters, talent marketers and hiring managers - helping them hire over 2 million people and engage over 3 million employees. Additionally, Phenom customers have leveraged TXM to drive the following key outcomes:
To learn more about CORE, visit Phenom's blog. About Phenom Phenom is a global HR technology company with a purpose to help a billion people find the right job. With an expertise in building AI-powered, scalable solutions, Phenom Talent Experience Management (TXM) personalizes and automates the talent journey for candidates, recruiters, employees and management with its Career Site, Chatbot, CRM, CMS, SMS and Email Campaigns, University Recruiting, Internal Mobility, Career Pathing, Diversity & Inclusion, Talent Marketplace, Gigs, Referrals, Hiring Manager and Analytics. As a result, employers improve their talent acquisition and talent management efforts by helping candidates and employees find the right job, recruiters identify and engage the right talent, and management optimizes HR strategy, process and spend. Phenom was ranked among the fastest-growing technology companies in the 2020 Deloitte (News - Alert) Technology Fast 500, and won a regional 2020 Timmy Award for launching and optimizing HelpOneBillion.com. Headquartered in Greater Philadelphia, Phenom also has offices in India, Israel, the Netherlands, Germany and the United Kingdom. For more information, please visit www.phenom.com. Connect with Phenom on LinkedIn, Twitter, Facebook, YouTube and Instagram.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210427005821/en/ |