ConsumerMedical Harnesses Big Data to Improve Evidence-Based Treatment and Care with SmartSelect|MD
Harnessing the power of machine learning and billions of commercial and government claims covering more than 215 million lives and over 2.6 million providers, ConsumerMedical introduces SmartSelect|MD. Using a data-driven approach to identify top-performing physicians, the proprietary solution was developed for employers, health plans, and other sponsors of care. The complementary personalized support by a dedicated nurse ensures that members searching for a physician are matched with high-quality, in-network specialists and providers tailored to their preferences, and who have been objectively ranked based on risk-adjusted quality and patient experience scores.
ConsumerMedical is a leading clinical advocacy, decision support and expert medical opinion (EMO) company marking 25 years of service in April. The company, which serves more than six million people through hundreds of commercial relationships, helps reduce the complexities of navigating any healthcare journey so the highest quality care and outcomes are achieved.
Top-Performing MDs Impact Patient Experience and Outcomes
Personalizing Physician Guidance: Why it Matters to Employers
Powered by Machine Learning, But Delivered with a Human Touch
ConsumerMedical's nurses and physicians work closely with SmartSelect|MD users to understand their priorities and preferences, allowing them to "curate" the Physician Performance Reports accordingly. The reports use simple star ratings to highlight the top 40% of providers across three tiers with the designations of Elite, Excellent, and Good. Detailed practice information, including QR codes to quickly link locations and directions, are also shown.
Patients can review side-by-side reports of providers by themselves or talk through options with their dedicated nurse. This consumer-centric approach maintains their momentum to take the next step in their healthcare journey.
Great Customer Outcomes: A Balance Between Automation & Empathy
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