Simplr Announces Partnership and Integration with Gladly
SAN FRANCISCO, March 30, 2021 /PRNewswire/ -- Simplr, a human-first, machine-enabled customer experience platform, has partnered and integrated with Gladly, the omni-channel customer service platform that helps brands deliver a more personalized customer experience. Together, Simplr and Gladly enable brands to deliver 24/7 staffed coverage across all digital channels and provide fast and personal service that avoids backlogs and captures pre-sale revenue.
Simplr and Gladly are aligned in their mission to help brands transform CX from a cost center to a revenue driver by meeting the customers' needs where and when they want to connect. The integration provides brands with the ability to:
Streamlined, Personal Customer Digital Conversations
Simplr's flexible Human Cloud Network of agents is uniquely selected for problem-solving and is enabled by Simplr's AI technology with in-the-moment tips, on-brand tone and voice, product information and guidelines. They act as an extension of a brand's customer service team, providing accurate, empathetic service. Intelligent routing from Simplr also matches a brand's customers with the best-fit customer service agent to resolve their inquiry, whether it be a Simplr agent or one of the brand's agents.
"We're excited to partner with Simplr as we both share a common goal: helping brands transform CX into a revenue driver through exceptional personal customer service," said Julian Terkaly, Head of Strategic Alliances at Gladly. "Our integration with Simplr benefits Gladly customers by helping them expand their CX teams' ability to deliver fast and radically personal service around the clock, scale service up and down in an instant to meet unpredictable demand, and ultimately drive more loyalty."
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