Haptik integrates with Zendesk to enable AI-driven Customer Support
- Haptik launches zero code, deep integration with Zendesk across their Support, Chat, and Sunshine products
- Simple two-step integration, resulting in faster time to value - no technical skills required
- Save human resources for high-value customer interactions, driving up CSAT & NPS
MUMBAI, India, March 8, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest Conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic collaboration with Zendesk, Inc., to help businesses transform customer experience and combine AI-driven automation with human-powered empathy.
With this integration, Haptik can act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses that use Zendesk. Haptik-Zendesk integration offers uninterrupted end-user experience by:
KT Prasad, MD and RVP, India & SAARC, Zendesk, said, "The past year saw organizations across all industries leaning more heavily on AI, automation and self-service to help manage high volumes of customer support queries coming in. Messaging also quickly became the preferred way for organizations and customers to interact because it's quick, convenient and feels more personalized. In fact, we saw support ticket volumes spike as high as 117% and 157% in APAC since February 2020 on messaging and AI-powered support channels respectively. These trends are here to stay, and Zendesk's partnership with Haptik will enable organizations to deliver richer and more intuitive AI-powered conversational experiences for their customers."
Haptik's out-of-the-box Integration with Zendesk will help businesses unlock the power of their existing business systems to deliver a unified and AI-first user experience.
Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 3 billion conversations. Part of the $65 billion Internet conglomerate Reliance Jio Platforms, Haptik Intelligent virtual assistants enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing revenue. The company has been featured as a leader in the category across many platforms including Gartner, AI Time Journal, Opus Research & more. Haptik's leading clients and partners include KFC, Oyo Rooms, Starhub, HP, Tata Group, Disney Hotstar, OLA, and Zurich Insurance among others.
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