Global Customer Success Platforms Market Report 2021: Opportunities in the Emergence of AI and Ml to Better Monitor Customer Journey
DUBLIN, March 1, 2021 /PRNewswire/ -- The "Customer Success Platforms Market by Component, Application (Sales and Marketing Optimization, Risk and Compliance Management, Reporting and Analytics), Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2025" report has been added to ResearchAndMarkets.com's offering.
The global customer success platforms market size is expected to grow from USD 1.0 billion in 2020 to USD 2.5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 20.4% during the forecast period.
COVID-19 is disrupting the world, businesses, and economies, thus impacting the livelihood of people, their interaction, and the way they manage their businesses. The ability to sustain is becoming the new normal for enterprises as they are shifting their focus from growth opportunities to the implementation of drastic measures for mitigating the impact of the COVID-19 pandemic. The competition among major customer success platforms companies is expected to be furious as most upcoming AI and analytics projects are kept on hold due to the pandemic.
Hence, several companies would fight to gain a single project. Businesses are trying to return back to normal and facing multiple challenges on the customer as well as the operational side. Meeting customer expectations in terms of optimizing processes, increasing security cocerns due to various voice-related recording systems and networks, growing network connectivity issues, and declining industrial and manufacturing operations are some of the key business challenges.
New practices such as work from home and social distancing are creating the need for remote monitoring, smart payment technologies, and building digital infrastructure for large-scale deployments. With a sudden surge in remote workers, there is an increase in the demand for advanced customer success platforms and services to effectively store and safeguard a huge amount of customer data.
Key Topics Covered:
2 Research Methodology
3 Executive Summary
4 Premium Insights
5 Market Overview
6 Customer Success Platforms Market: COVID-19 Impact
For more information about this report visit https://www.researchandmarkets.com/r/jkgqpg
Research and Markets
View original content:http://www.prnewswire.com/news-releases/global-customer-success-platforms-market-report-2021-opportunities-in-the-emergence-of-ai-and-ml-to-better-monitor-customer-journey-301237412.html
SOURCE Research and Markets