Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations
Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, has announced the release of a Customer Service (CS) Market Buyer Insights Report, a survey of decision-makers in the U.S., UK and Germany. Designed to surface challenges that professionals face when managing global CS operations, the survey found that companies want to provide a more consistent customer experience, confirming that they will continue to invest heavily in CS in 2021.
Professionals surveyed represented the food & beverage, retail, consumer packaged goods (CPG), tech, financial services industries and more. Most work in mid-market or large enterprise organizations with a global customer base. Key findings include:
"Global customer service is an industry that is ready to take advantage of modern AI technologies in new ways," said Unbabel founder and CEO Vasco Pedro. "There's sometimes a knowledge gap between what teams think is possible and what AI can deliver. In 2021 and beyond, we expect this gap to close."
To read the survey report, please click here.
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