Claro Enterprise Solutions Completes ISO Certification for GNOC Customer Service Functions
MIRAMAR, Fla., Dec. 17, 2020 /PRNewswire/ -- Claro Enterprise Solutions, a leading global technology services company, today announced that its Global Network Operations Center (GNOC) has achieved the ISO/IEC 27001:2013 certification that ensures adherence to the leading international standard for security, process implementation and governance.
Claro Enterprise Solution Achieves ISO Certification
The GNOC provides support to Claro Enterprise Solutions customers, and acts as the single point of contact for the reception, handling and fulfillment of incident reports as well as change and service requests.
"Our customers now have additional peace of mind that proprietary information handled by the GNOC is protected," said Jose Avalos, CIO of Claro Enterprise Solutions. "Utilizing the ISO 27001:2013 standard allows us to work with our customers to apply best practices and a common framework to communicate around security and processes and to eliminate confusion nd misunderstandings."
ISO 27001:2013 is an international standard designed and formulated to help create a robust Information Security Management System (ISMS) that takes a systematic approach to ensuring the confidentiality, integrity and availability of sensitive company and customer information. The standard addresses the role of people, processes and IT systems in risk management, and applies a comprehensive set of best practice controls to information security.
Claro Enterprise Solutions' certification process was conducted over several months and comprised a number of different phases. Activities included the reviews of process documentation and physical and logical evidence as well as interviews with personnel.
In addition to an internal audit, a third-party ISO 27001:2013 standard certification audit was conducted by Marcum LLP, an authorized ISO certification provider. Additional surveillance and internal audits will be conducted over the next two years to ensure controls remain in place.
About Claro Enterprise Solutions
Claro Enterprise Solutions
SOURCE Claro Enterprise Solutions