TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform
DENVER, Nov. 18, 2020 /PRNewswire/ --
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading Customer Experience as a Service (CXaaS) solution to many of the world's most iconic and disruptive brands, revealed that over 100K remote workers have been enabled on its Humanify Cloud @home platform in 2020.
This milestone was achieved because of three critical factors:
"Humanify Cloud @home combines security, collaboration, and intelligent automation technologies to enable organizations to deliver exceptional employee and customer experiences from anywhere," said Ken Tuchman, TTEC's Founder, CEO, and Chairman. "Regardless of the changes brought on by the pandemic, our cloud-based and digital-first tools positions us and our clients for resiliency."
TTEC, one of the largest enablers of remote work technology globally, has helped its clients to rapidly shift to remote work and achieve exceptional results. 74% of clients experienced an increase in NPS and reduced attrition by 43% when they deployed Humanify Cloud @home. In addition, by enabling employees to bring their own device, customers were able to reduce new employee onboarding time and reduce remote-worker technology setup time by nearly 80%.
Judi Hand, Chief Revenue Officer at TTEC, reflected on how businesses have evolved during the pandemic: "In the beginning, survival was dependent on managing the logistics of moving everyone and everything to an @home environment. As workers have continued to work longer from home, thriving depends on managing the more existential issues that matter to employees, such as continuous growth and development while eliminating repetitive and mundane tasks. Without the investment we have made in the Humanify Cloud @home platform including our intelligent automation partnerships, and our disruptive innovation, it would not be possible to thrive in this remote work environment and achieve the revenue records we set in 2020."
Learn how to protect your customer relationships with Humanify @home.
Tweet This: .@TTEClife shares the 3 critical things you need: the Humanify Cloud @home platform, incredible employee experiences, and its AI-enabled, best-of-breed suite of tools, to be effective in a COVID-19 remote working environment.
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SOURCE TTEC Holdings, Inc.
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