TELUS International Invests in Advanced Technologies Via Innovation Labs
TELUS International, a leading global customer experience (CX) and digital solutions provider, today announced the launch of its Innovation Labs (iLabs), an R&D initiative that represents the company's investment in developing next-generation solutions for future customer interactions. Driven by a group of internal innovators, researchers and visionaries, iLabs leverages TELUS (News - Alert) International's unique methodologies, best practices and deep expertise to develop solutions that can enable clients to differentiate themselves in increasingly competitive marketplaces.
TELUS International's iLabs team was conceived with a vision to redefine the ways in which humans and technology interact in order to develop solutions that are practical today, but also focused on the future. Working with clients, the team leverages a wide array of leading-edge technologies, including augmented intelligence, robotic process automation (RPA), natural language processing (NLP), big data and analytics, cloud computing, software defined networks (SDN), the internet of things (IoT), and blockchain to create disruptive CX solutions that engage their customers.
"Our employee and customer first culture connects our global iLabs team members, empowering them to collaboratively solve customer challenges with a design-thinking approach and a commitment to driving value and return on investment," said Mike Ringman, CIO of TELUS International. "We believe that given the accelerated pace at which we are progressing toward a fully digitally-enabled and connected world, companies that take a bold and progressive approach to their digital evolution today can achieve drastically improved productivity, value and efficiency within their operations, and attain a more engaged workforce by freeing employees from performing repetitive tasks to focus on more meaningful and vaue-added work."
iLabs is designed to pioneer technological advances in the following areas and beyond:
"TELUS International iLabs is the logical progression in our company's digital journey to provide leading-edge CX and DX solutions to our clients," said Mohiuddin Khan Inamdar, director of iLabs, TELUS International. "It is invigorating to work alongside our clients in the spirit of co-creation and co-development, helping them pilot new, disruptive solutions and processes such as real-time language translation, automation and omnichannel conversational bots that can add significant value to their operations."
About TELUS International
TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, work-from-home, IT lifecycle, advisory and digital consulting, trust & safety, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands from tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Learn more at: telusinternational.com
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