Qualtrics Unveils Next Wave of Experience Management Innovations that Transform Organizations' Listening Programs into Systems of Action
SALT LAKE CITY and SEATTLE, Oct. 26, 2020 /PRNewswire/ -- Qualtrics, the leader in customer experience and creator of the experience management category, today announced several solutions, capabilities, and enhancements to the Qualtrics XM Platform™ that powers the four core experiences of business: customer, employee, product, and brand. These innovations enable organizations to significantly scale their existing experience management programs by becoming systems of action that proactively identify and automatically close experience gaps to improve customer retention, increase employee engagement, and drive brand loyalty.
"Organizations have relied on traditional systems of measurement for years. Today, that's no longer enough to create differentiated customer, employee, product, or brand experiences at a time when expectations and preferences are rapidly changing," said Scott Fynn, Senior Director of Product Management, Qualtrics. "Qualtrics has made it simple and efficient for organizations to move into systems of action with customizable capabilities and purpose-built solutions to deliver personalized experiences for all stakeholders – on one single platform."
New enhancements to Qualtrics XM Platform include:
Introducing Five Purpose-Built Customer Experience Products
Qualtrics has introduced five purpose-built CX products for every team along the customer journey – from frontline employees to CX leaders – to transform organizations' CX programs to systems of action:
All Qualtrics CustomerXM products leverage the innovations on the XM Platform, such as the Qualtrics iQ engine for real-time predictive analytics, XM Directory for personalizing customer interactions, and automated actions and workflows that help organizations take action on the focus areas that will most impact their business.
Optimizing IT Technology to Drive Better Employee Experiences
To empower organizations with more flexibility and choice, the Qualtrics Partner Network now includes more than 300 partners and 100 out-of-the-box integrations across 30 categories. Qualtrics' partners have built innovative solutions on the Qualtrics XM Platform to help organizations take further advantage of experience management by connecting Qualtrics to customers' existing technology stacks. Learn about the latest partner innovations here.
For a comprehensive view of the innovations to the Qualtrics XM Platform, visit qualtrics.com/blog/xm-product-updates/.
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