TMCnet News
Verizon Business to Debut Contact Center HubBASKING RIDGE, N.J., Oct. 01, 2020 (GLOBE NEWSWIRE) -- Verizon (NYSE: VZ) debuts Contact Center Hub, a new, cloud-based solution that will provide small and medium businesses (SMBs) with a simple to deploy option for building and running contact centers. Contact Center Hub enables a business to reach customers in new ways and expand its customer base with increased direct digital and voice communications, using a simple and seamless user experience that natively integrates with leading business applications. Alex Doyle, Executive Director, Product Management at Verizon Business, stated, “In a world where businesses are often mobile-first and virtual, it's essential to have a solution that is easy to set up and that enables work from anywhere. With Contact Center Hub, Verizon makes it easy for small businesses to provide paramount customer support experiences to their customers.” This modern cloud contact center service solution designed for small businesses can:
Ken Landoline, Omdia Principal Analyst, Customer Engagement stated about Contact Center Hub, “It's an especially difficult time for small and medium-sized businesses right now, and it's imperative they keep their customers engaged and cared for. Likewise, end-customers want easy ways to connect with SMBs. Contact Center Hub from Verizon Business, with its straightforward set-up and deployment, is compelling. It presents a cost-conscious, flexible, low-risk solution for businesses needing to improve the customer experience. And end-customers can connect back to SMBs through easy, common channels. For SMBs, needing to upgrade their contact-center solution or looking to move from prem to the cloud, Contact Center Hub deserves consideration.” Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is celebrating its 20th year as one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $131.9 billion in 2019. The company offers voice, data and video services and solutions on its award winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control. VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at www.verizon.com/about/news/. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/. Media contact: |