Infor Announces 2020 Customer Excellence Award Winners
NEW YORK, Sept. 15, 2020 /PRNewswire/ -- Infor today announced the winners of the 2020 Infor Customer Excellence Awards. These annual awards recognize customers that drive innovation and showcase exceptional business results. A panel of Infor solution and industry experts evaluated each applicant on scope and depth of performance improvement, quantifiable business benefits, customer focus and satisfaction, and technology use and innovation. Award winners and finalists from around the world were recognized at the first-ever digital Inforum, Sept 15-16.
"The business environment has changed significantly this year, and these awards give us a formal platform to commend customers that have had to develop entirely new protocols, adapt and evolve to continue to make critical business decisions amidst so much fluidity," said Kevin Samuelson, Infor chief executive officer. "Infor is committed to helping its customers leverage industry-specific cloud technology to better analyze, manage and protect their increasing amounts of data more effectively. We are thrilled to experience their passion for our solutions and commitment to drive bottom-line results to better serve their internal stakeholders, partners and customers."
The winners of the 2020 Infor Customer Excellence Awards are:
Chief Information Officer of the Year
Cloud Architect of the Year
Cloud Innovator of the Year
Energy and Resources
Here are details on each winner:
Chief Information Officer of the Year – Zack Chisholm, Chief Information Officer, Bega Cheese Limited (APAC)
Chief Information Officer of the Year – Vicki Partridge, Head of ICT, ERF Electrical (EMEA)
Chief Information Officer of the Year – Sarma Malladi, Chief Information Officer, SWM International (North America)
Cloud Architect of the Year – Sandesh Shetty, Chief Technology Officer, Koch Business Solutions, LP (North America)
Cloud Innovator of the Year – Patricia Wissar, Vice President of Technology, Ransa (LATAM)
Consumer Industries — Big Lots (North America), Nutreco (EMEA) and Watami Co., Ltd. (APAC)
Nutreco, a global leader in animal nutrition and aqua feed, selected Infor CloudSuite Food & Beverage to support its Unite4Cloud project, focused on preparing for the digital future using standard Infor software with no modifications. In June, Nutreco went live on Infor M3 version 13.4 in the cloud for 106 operating companies and 3,000 users. This was a foundational move to upgrade from an on-premise version (10.1) to the latest release. Now the joint Nutreco and Infor team can concentrate on getting to the ultimate goal of a multi-tenant platform by early 2022. This structure is designed to enable Nutreco to provide a standard, current solution to all of its applicable operations — periodically updated with the latest functionality and technology. Essentially multi-tenant will be the environment for the Nutreco future.
As Watami Co. Ltd., a Japan-based holding company that operates several restaurant chains, including Watami and T.G.I. Friday, continued to grow, it needed to eliminate inefficient legacy system issues that could not keep up with its changing business model. The company turned to a full suite of Infor enterprise solutions to help increase transparency and traceability, and to help create a more data-driven culture. Using the Infor Agile Deployment Method and Infor Implementation Accelerator, the business transformation project, dubbed COSMOS (Global Corporate Strategy Monitoring System), went live on schedule and on budget. Since deployment, the company has completed its production management initiative, implementing key organization reforms. For example, it established target bases and further integrated and established operations and systems. It improved dashboards and reporting, and better managed customers, consumers and purchasing, with the ability to better grasp and analyze purchasing behavior. Watami has used the data to cultivate important customers and promote sales to acquire new customers, leading to increased customer lifetime value (LTV). Consumer-grade dashboards give teams prompt access to view the number of products made for each center, compared to the budget, and to more easily compare productivity by center and by product. Users can see the manufacturing cost and compare the theory with the actual results. Watami can now digitize inventory management of raw materials/products at food delivery factories, virtually eliminating the need for weekly ordering work from a catering factory purchaser. Handwritten traceability information is no longer required, and the large amount of paper printed at each factory has been reduced to nearly zero. With the COSMOS manufacturing/supply chain project, Watami achieved a cost savings of 33,600,000 yen in 2019 ($313,136.88 USD), and it predicts a total cost savings of 312,700,000 yen (~$3 million USD) in 2020.
Distribution— EMCO Corporation (EMEA)
Energy and Resources — Optima Energy Systems (EMEA)
Healthcare — CHRISTUS Health System (North America)
Hospitality — Greystar (North America), Kempinski Hotels (EMEA), Mandarin Oriental Hotel Group (APAC)
Kempinski Hotels is using Infor Dynamic Enterprise Performance Management (d/EPM) as a comprehensive solution with flexile integration capabilities to better understand risk, performance, and the impact of decisions at the property, regional and group level and to support business continuity through solid but adapting business planning. Opting to create more fluid business plans for 2021, Kempinski Hotels is fully utilizing Infor capabilities to create and implement multiple revenue scenarios in parallel, which allows the company to stay flexible and ready for a slower or faster recovery. This innovative "Road to Recovery" model—where the difference between the various revenue scenarios is the speed of recovery—analyzes multiple (base, worst, best case) scenarios based on market segmentation as well as country of residence. These varying strategies can be used to help facilitate the recovery of the various segments, or can be aimed at replacing certain target markets with others, which are predicted to have a faster recovery. The concept has been disseminated throughout the hotels, via webinars and trainings, to alert teams to the changes and to help support fast adoption. This scenario-based budgeting project brought together the business development and revenue management teams, as well as the finance and analytics teams, more than ever before.
Technology plays a key role at Mandarin Oriental Hotel Group (MOHG) and streamlining systems across its 33 properties worldwide was the next step in becoming more agile for its future business needs. Hong Kong-based MOHG which has been awarded Infor's 'Top customer in hospitality,' decided to migrate all its applicable operations onto the Infor Hospitality Management Solution (HMS) to provide a consistent global platform and a base for integrations to other key systems. Since implementation, Mandarin has accurately captured detailed guest preferences and used that information to enhance guest experiences and personalize offers. In addition, the system provides a platform designed to help effectively and efficiently support growth. This includes the ability to enter new geographies with the flexibility to help support unique property operations, regional/country business requirements, and data privacy requirement, all with minimal corporate support. In addition, MOHG has enhanced the pace and reduced the cost to convert acquired properties to new system standards, enabling new properties to more quickly leverage the benefits of the MOHG systems. Looking ahead, MOHG has enabled future innovation, including lower-cost experimentation so that it can more swiftly support new business concepts and processes. Across the network, there are enhanced payment processes, support for emerging payment methods and reduced cybersecurity risk. The Infor solution also supports the evolution of the group's guest engagement and recognition program "Fans of M.O." With Infor, MOHG has reduced administrative burdens and can more easily focus on delivering core business value and guest satisfaction. Infor HMS has not only been tailored to MOHG's specific property standards, it is also designed to be agile and scalable to support MOHG as it continues to grow globally.
Manufacturing — Carrier (North America), Michelin (EMEA), and Larsen & Toubro Limited (APAC)
Michelin had a simple goal in mind – to make doing business easier by transforming its relationships and transactions with customers. The answer: move to the cloud. With Infor, the world's second-largest tire manufacturer started its cloud journey by moving from an on-premise, home-made solution to a full software as a service (SaaS) solution. Infor CloudSuite Automotive has helped the organization enrich its experience with original equipment manufacturers (OEMs) and improve day-to-day tasks for employees by doing away with low-value-added tasks. The solution has also made data more reliable and accessible and boosted efficiency of operations through more simplified processes. The move to the cloud has helped Michelin meet key business objectives and requirements, developing connectivity across operations like never before, and it can remain agile and modern with easy solution updates.
One of the Larsen and Toubro Limited defense business's facilities dedicated to precision manufacturing and systems integration had a long drawn manual process for measuring the overall operational efficiency (OOE). OOE is a key indicator of availability, performance and quality of shop floor resources. In the absence of a proper system, this data had to be manually retrieved and compiled from ERP LN and manual records. Alongside Infor, the Indian engineering, construction, and manufacturing conglomerate began its digital evolution to create a more connected factory by integrating Industrial Internet of Things (IIoT) and ERP LN. Key elements to the project included an overhauled web user interface from the shop floor that feeds into the ERP system in near real time, virtually eliminating false data reporting, improving quality assurance reporting, and keeping a close watch on machine run times and utilization. Hours booked are aligned and validated with machine uptime, production order/operation details and the staff rostered on the machine. Since go-live, the organization has improved cost and delivery timelines, recognized a 3-5 percent savings in manual efforts, systematically monitored the actual performance of the machines, generated advanced alerts on key metrics, with the ability to quickly review long-term data analysis to generate productivity reports.
Public Sector — Elsinore Valley Municipal Water District (North America)
Services – SunStream Business Services (North America), DB Schenker (APAC & EMEA), and Kuehne + Nagel (EMEA)
A leading global logistics provider DB Schenker (Schenker) supports industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. With Infor, the company is creating a modern, next-generation warehouse management system that is designed to help increase warehouse productivity by moving away from manual processes, one that can help serve customers with shorter lead times and high throughput compared to non-integrated facilities. At the same time, Schenker is paving its way towards a fully-digital, next-generation supply chain network using the Infor Nexus commerce network as its logistics backbone. The solution has enabled Schenker to gain stronger data management capabilities for increased supply chain insights, helping it create differentiated value for its customers, including enhanced shipment visibility and predictive ETA notifications.
Infor and Kuehne+Nagel are working together to leverage people, processes and technology to create modernized supply chains. With over 80,000 employees at 1,400 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. Its strong market position lies in Sea Logistics, Air Logistics, Road Logistics and Contract Logistics. To help support and accelerate growth in International Supply Chain business, Infor Nexus was selected as the partner for Kuehne+Nagel's dual-platform strategy to provide multiple options to help meet customers' expanding global supply chain visibility requirements and to help support business complexity. The partnership growth and positive momentum driving business results has proven to be a success story. Furthermore, Kuehne+Nagel was the first logistics service provider (LSP) to deploy the Infor Network Transportation Management (NTM) Optimizer and the first LSP to deploy the Infor Factory Management module.
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