7.ai Unveils Engagement Cloud - Industry's First Fully Integrated Conversational AI Platform for Businesses and System Integrators Based on its Proven Voice and Digital Platforms
SAN JOSE, Calif., Sept. 15, 2020 /PRNewswire/ -- 7.ai, Inc., a recognized global leader in conversational AI, today announced the 7.ai Engagement Cloud, the industry's first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users.
Consumers today expect businesses to communicate with them in their channels of preference, understand their intent, and seamlessly blend technology with human insights to provide personalized customer experiences. Using the 7.ai Engagement Cloud, it is now possible to deliver on those expectations.
Engagement Cloud Key Benefits:
Fully Integrated Customer Experience Suite
The 7.ai Engagement Cloud includes a rich set of proven services, each of which may be activated separately:
"Engagement Cloud is the culmination of more than 20 years of customer service experience, established, enterprise-grade products, and AI innovation to deliver a game changing platform" said Rohan Ganeson, Chief Operating Officer at 7.ai. "With this update, we not only provide a solution for businesses to rapidly roll out service and sales automation and processes, but also provide a platform for system integrators to build CX practices that delivers value to multiple clients."
7.ai has been recognized as a leader in numerous analyst reports including The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019, The Forrester New WaveTM: Digital-First Customer Service Solutions, Q2 2020, The Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21, and the Opus Research's Decision Makers' Guide to Enterprise Intelligent Assistants report.
For more information about 7 Engagement Cloud, please visit https://www.247.ai/products/engagement-cloud.
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7.ai is redefining the way businesses interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company's technology helps businesses create a personalized, predictive and effortless customer experience across all channels. The world's largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: http://www.247.ai
7 and 7.ai are trademarks of 7.ai, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.
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