Vyopta Improves UC and Video Collaboration Troubleshooting for IT Support Teams
AUSTIN, Texas, Sept. 15, 2020 /PRNewswire/ -- Vyopta, the leading provider of Unified Communications (UC) monitoring and analytics, has improved troubleshooting features for its Collaboration Performance Management (CPM) product. The new features will provide a more streamlined experience that allows IT help desk teams to independently detect, investigate, and resolve issues without involving the UC engineer.
With the unprecedented growth of video collaboration and UC communications to support remote work in 2020, IT teams are working harder than ever to ensure these systems perform well and can fix issues when they arise. More than ever, IT teams need video and UC troubleshooting tools that are easy to use by UC experts as well as front line IT support groups.
The improvements in Vyopta's CPM troubleshooting and usability include :
"Our front-line team used the Microsoft Teams quality data in Vyopta for call quality investigations, honing in to find problematic meetings and see why multiple participants had bad quality – all without our UC specialists teaching them how," said Steve McClellan, AstraZeneca Conferencing Technology & Innovation Manager.
"We are continually working to improve the product and make it as easy to use as possible for our customers, their front-line IT teams, and those they support," said Sass. "We pay close attention to customer feedback to ensure that Vyopta is responsive, best-in-class, and exceeding their expectations; these updates include our most common feature requests."
About Vyopta Incorporated
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SOURCE Vyopta Inc
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