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Global Contact Center Transformation Market Forecast to Reach $31.4 billion by 2026DUBLIN, Sept. 2, 2020 /PRNewswire/ -- The "Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering. The Global Contact Center Transformation Market size is expected to reach $31.4 billion by 2026, rising at a market growth of 17.4% CAGR during the forecast period. Growth in consumer interaction through social media platforms is projected to fuel market growth over the forecast period. The social media platform makes it easy for an agent to work by providing insight into customer behavior and prior complaints while on a customer call. Agents have a single device that allows them to control all social media networks and can easily switch between them. Different innovations, such as automation and artificial intelligence (AI), further improve technological skills and maximize agent productivity. The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Microsoft Corporation, AT&T, Inc., and Cisco Systems, Inc. are the forerunners in the Contact Center Transformation Market. Companies such as Genesys Telecommunications Laboratories, Inc., Five9, Inc., and RingCentral, Inc., AGC Networks Ltd., Aculab PLC, Talkdesk, Inc., and SAP SE are some of the key innovators in the market. The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include AT&T, Inc., Cisco Systems, Inc., Microsoft Corporation (Metaswitch Networks), RingCentral, Inc., SAP SE, Five9, Inc., AGC Networks Ltd., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and Aculab PLC. Key Topics Covered: Chapter 1. Market Scope & Methodology Chapter 2. Market Overview Chapter 3. Competition Analysis - Global 3.1 Cardinal Matrix 3.2 Recent Industry Wide Strategic Developments 3.3 Top Winning Strategies 3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020) 3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar - 2020, Jul) Leading Players Chapter 4. Global Contact Center Transformation Market by Component 4.1 Global Contact Center Transformation Software Market by Region 4.2 Global Contact Center Transformation Market by Software Type 4.3 Global Contact Center Transformation Services Market by Region Chapter 5. Global Contact Center Transformation Market by Deployment Type 5.1 Global On-premise Contact Center Transformation Market by Region 5.2 Global Cloud Contact Center Transformation Market by Region Chapter 6. Global Contact Center Transformation Market by Organization Size 6.1 Global Large Enterprises Contact Center Transformation Market by Region 6.2 Global Small & Medium Enterprises Contact Center Transformation Market by Region Chapter 7. Global Contact Center Transformation Market by End User 7.1 Global BFSI Contact Center Transformation Market by Region 7.2 Global Retail and Consumer Goods Contact Center Transformation Market by Region 7.3 Global Government & Defense Contact Center Transformation Market by Region 7.4 Global Travel & Hospitality Contact Center Transformation Market by Region 7.5 Global Healthcare & Life Sciences Contact Center Transformation Market by Region 7.6 Global Telecom & IT Contact Center Transformation Market by Region 7.7 Global Others Contact Center Transformation Market by Region Chapter 8. Global Contact Center Transformation Market by Region Chapter 9. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/r/9ld26y About ResearchAndMarkets.com Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research. Media Contact: Research and Markets View original content:http://www.prnewswire.com/news-releases/global-contact-center-transformation-market-forecast-to-reach-31-4-billion-by-2026--301122866.html SOURCE Research and Markets |