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World Customer Relationship Management (CRM) Software Market Analysis 2020-2026
[September 01, 2020]

World Customer Relationship Management (CRM) Software Market Analysis 2020-2026


DUBLIN, Sept. 1, 2020 /PRNewswire/ -- The "Global Customer Relationship Management (CRM) Software Market, By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprise), By Application, By End-user, By Region, Competition, Forecast & Opportunities, 2025" report has been added to ResearchAndMarkets.com's offering.

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The Global Customer Relationship Management (CRM) Software Market is forecast to grow at a CAGR of around 15% during 2020 - 2025. The market is driven by the increasing digitalization of enterprises across the industry verticals and penetration of cloud technology and various service models. However, data and security concerns and stringent government rules & regulations are restricting the growth of the market.

The Global CRM Software Market is segmented based on deployment, organization size, application, end-user, and region. Based on deployment, the market can be categorized into cloud-based and on-premises segments. The cloud-based segment is expected to dominate the market over the next few years due to rise in the adoption of CRM Software solutions among various sectors such as healthcare, BFSI, among others. Based on end-user segments, the market can be fragmented into BFSI, Healthcare, Manufacturing, IT & Telecommunication, Media & Entertainment, Energy & Utilities, Retail, Education, Others. Healthcare, Media & Entertainment, and BFSI segments accounted for the largest market shares in 2019, and this trend is expected to continue during the forecast period.

Regionally, the CRM Software market has been segmented into various regions including Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the Global Customer Relationship Management (CRM) Software Market majorly due increasing demand for cloud servics in the region.




Major players operating in the CRM Software market include Salesforce.com, SAP SE, Oracle Corporation, Microsoft Corporation, Adobe Systems, Amdocs, Convergys Corporation, Huawei Technologies Co. Ltd., Infor Global Solutions, Inc., SAS Institute Inc and others. Leading players are developing advanced technologies and launching new services to stay competitive in the market.

Objective of the Study:


  • To analyze and estimate the market size of the Global CRM Software Market from 2015 to 2018.
  • To estimate and forecast the market size of the Global CRM Software Market from 2019 to 2025.
  • To classify and forecast the Global CRM Software Market -based deployment, organization size, application, end-users, company and regional distribution.
  • To identify dominant region or segment in the Global CRM Software Market.
  • To identify drivers and challenges for the Global Customer Relationship Management (CRM) Software Market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in the Global CRM) Software Market.
  • To identify and analyze the profile of leading players operating in the Global Customer Relationship Management (CRM) Software Market.
  • To identify key sustainable strategies adopted by market players in the Global Customer Relationship Management (CRM) Software Market.

Key Topics Covered:

1. Product Overview

2. Research Methodology

3. Impact of COVID-19 on Global Customer Relationship Management (CRM) Software Market

4. Executive Summary

5. Voice of Customer

6. Global Customer Relationship Management (CRM) Software Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Organization Size (SMEs, Large Enterprises)
6.2.2. By Deployment Mode (Cloud and On-premises)
6.2.3. By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution, Others)
6.2.4. By End use Industry (BFSI, Healthcare, Manufacturing, IT & Telecommunication, Media & Entertainment, Energy & Utilities, Retail, Education, Others)
6.2.5. By Company (2019)
6.2.6. By Region
6.3. Product Market Map

7. Asia-Pacific Customer Relationship Management (CRM) Software Market Outlook

8. Europe Customer Relationship Management (CRM) Software Market Outlook

9. North America Customer Relationship Management (CRM) Software Market Outlook

10. South America Customer Relationship Management (CRM) Software Market Outlook

11. Middle East and Africa Customer Relationship Management (CRM) Software Market Outlook

12. Market Dynamics

13. Market Trends & Developments

14. Competitive Landscape
14.1. Salesforce.com
14.2. SAP SE
14.3. Oracle Corporation
14.4. Microsoft Corporation
14.5. Adobe Systems
14.6. Amdocs
14.7. Convergys Corporation
14.8. Huawei Technologies Co. Ltd.
14.9. Infor Global Solutions, Inc.
14.10. SAS Institute Inc.

15. Strategic Recommendations

For more information about this report visit https://www.researchandmarkets.com/r/uomq5i

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SOURCE Research and Markets


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