Bright Pattern Selected as Finalist for 'Disruptive Technology Solution of the Year' for Customer Contact Week (CCW) Excellence Awards
Bright Pattern has been selected by Customer Contact Week, the world's largest customer contact event, as a finalist for Disruptive Technology Solution of the Year
SAN BRUNO, Calif., Aug. 13, 2020 /CNW/ -- Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announces its placement as a finalist for the 2020 CCW Disruptive Technology Solution of the Year Award for Omni QM, the first omnichannel quality management software that allows companies to monitor the quality of 100% of customer interactions on all channels.
The winner will be announced at CCW, the world's largest customer experience event of the year. The Excellence Awards honor, recognize, and promote companies who drive innovation through superior customer experience performance. The Disruptive Technology Solution of the Year award is dedicated to recognizing innovative industry-leading thinking, creativity, and execution of effortless and personal customer experience technology.
Bright Pattern Omni QM
The solution identifies sentiment using Bright Pattern AI as well as best-of-breed AI from Google, IBM Watson, Lex, and Microsoft. Bright Pattern's Omni QM provides unique functionality for today's digital world.
Bright Pattern Omni QM is being usedby one of the most innovative private healthcare organizations in Australia to offer high-quality patient care on traditional and emerging channels. The company needed innovative quality management that could evaluate 100% of customer interaction on every channel. "Omni QM is better than Verint because it can do all of our QA for every channel, all in one user interface," said the Head of Customer Experience. "I really like the omnichannel form designer and how easy it is to build eval questions."
"Most organizations struggle to evaluate the quality of interactions on non-voice channels," said Michael McCloskey, CEO of Bright Pattern. "And those that do turn to multiple siloed solutions that are costly to set-up and manage, and don't provide a comprehensive view of quality across channels. Bright Pattern is the first to provide an all-in-one platform for omnichannel conversations and omnichannel quality management powered with artificial intelligence. The Bright Pattern solution allows supervisors to effortlessly monitor all customer interactions with AI, and score and coach agents regardless of physical location which is increasingly important now with the current pandemic."
Bright Pattern is the simplest, most powerful AI-powered omnichannel contact center with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranked No. 1 for Interoperability, No. 1 for Platform Functionality, and No. 1 for Hosting Reliability and Scalability in the Ovum Buyer's Guide. Bright Pattern outranked Five9, NICE inContact, Avaya, Aspect, and 8x8 as a leading provider in the 2020 G2 Crowd Report, and was a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, and Talkdesk. Additionally, Bright Pattern was recognized by Frost & Sullivan for its omnichannel and AI capabilities.
About Bright Pattern
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SOURCE Bright Pattern
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