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Patients Prefer Physicians Who Offer Telemedicine During COVID-19 and Beyond, Says New Everyday Health and Klick Health ResearchPatients don't just want a doctor with a good bedside manner, according to new Everyday Health and Klick Health research exploring the growth of telemedicine and its increasing popularity with patients who continue to have healthcare needs, even in the midst of a pandemic and a socially distanced world. The findings also suggest that even though widespread adoption of telemedicine has been fueled by the public health crisis, an increasing number of consumers expect it to stick around. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200806005248/en/ Everyday Health and Klick Health today released interesting new research, which finds people prefer doctors who offer telemedicine and that they expect telemedicine to continue to be offered post-pandemic. The study also suggests that patients are using telemedicine much more for prescription renewals and regular check-ups than for looking into new conditions or symptoms. (Graphic: Business Wire) In the COVID-19 Wave II Study, almost half of all people surveyed said they prefer healthcare professionals who offer phone or web-conference-based consultations even though only 28 percent of them admitted to personally using telemedicine before COVID-19. The study polled American adults, the majority of whom said they have a health condition, such as an anxiety disorder, asthma, clinical depression, or Type 2 diabetes, and are familiar with telemedicine services. "COVID-19 is certainly a tipping point for the acceleration of telemedicine and it will become routine for the evolved patient journey," stated Nan-Kirsten Forte, MS, Executive Vice President and General Manager of Everyday Health Consumer. "This survey data, combined with other studis examining the year-on-year growth of telemedicine, indicate that it will become even more than a substitution for in-person doctor visits; it will become additive to clinical care, in particular, for managing chronic conditions." People look most to telemedicine for renewing prescriptions (45%), followed closely behind by getting regular check-ups (42%), looking into new conditions or symptoms (27%), and discussing lab test results with their physicians (25%). "Patients' needs don't stop for a pandemic; they still need access to the prescriptions, treatments, and care that they have come to expect from their doctor," said Klick Health Senior Vice President of Media Dave Leitner. "Telemedicine plays a critical part in helping patients navigate through this new reality and these findings reinforce that the healthcare industry's focus on the patient journey is as important as ever."
Treating pre-existing versus new conditions
The most vocal telemedicine supporters are between 25 and 65 years old and are evenly made up of those who both have and have not been diagnosed with a health condition. Seventy-one percent of respondents in this age group expect telemedicine to grow due to COVID-19 compared to the 51% who predicted the trend a month earlier during the early stages of the outbreak. Of those with a pre-existing condition, more patients with post-traumatic stress disorder, chronic migraine, or asthma said they used telemedicine before COVID-19 than those with an anxiety disorder or Type 2 diabetes, and they expect it to grow in popularity.
Concern for young adults
Survey methodology: An online study was conducted between April 24 and May 5, 2020, distributed to the Everydayhealth.com audience and completed by 2,398 randomly selected U.S. residents, aged 18+. The margin of error is +/- 1.69%. (Statistical significance is reported at the 90% confidence level.) Discrepancies in or between totals are due to rounding.
About the Everyday Health Group
About Klick Health
View source version on businesswire.com: https://www.businesswire.com/news/home/20200806005248/en/ |