Rush University Medical Center Set to Share New "Agile Adapt" Model Powered By CipherHealth for Pandemic Response in Underserved Communities
CHICAGO, July 20, 2020 /PRNewswire/ -- Rush University Medical Center, the flagship teaching hospital within the Rush University System for Health, is unveiling its new service model, Agile Adapt, emerging from its exceptional results in addressing patient, staff, and community needs during the ongoing COVID-19 crisis. Agile Adapt allowed Rush, unlike other hospitals, to continue accepting patients in need of acute services throughout Chicago's initial COVID-19 surge, while also caring for the system's sickest non-COVID patients and monitoring the health of the community Rush serves.
The cornerstone of Agile Adapt is ongoing assessment of four core constituencies -- Rush patients (both admitted and at home), their families, Rush clinicians and essential non-clinical staff, and the broader community -- enabled by a robust technology platform that facilitates data collection and supports rapid decision making. Rush relied on CipherHealth, the leading patient engagement and communication platform, to power Rush's cross-functional, data-driven approach to aggregating and responding to feedback in real-time.
Agile Adapt comprises the following seven concurrent initiatives:
Vanessa Roshell-Stacks, MHA, Vice President of Care Coordination, Clinical Documentation, and Hospital Operations at Rush University Medical Center, credits CipherHealth's engagement solutions for allowing Rush to adapt as quickly as circumstances changed – while easing the burden on clinical resources. "We never lost focus on the patient. At a time when our patients, their family members, the broader community, and our own staff were at greatest risk, everyone needed Rush to be as clear in communication and as decisive in action as possible," said Ms. Roshell-Stacks. "Our people made the difference, but there's no way our incredible teams could have achieved all this without the right technology to automate the collecting and aggregating of data to support our timely decision-making."
The Rush-CipherHealth partnership goes back five years to a pre-COVID era when concern for strengthening patient engagement to improve patient outcomes and protect vital hospital revenue wasn't set against the backdrop of a perpetual state of emergency caused by a global pandemic. CipherHealth President Jake Pyles said, "Rush University Medical Center has been a key partner in demonstrating how CipherHealth-enabled workflows can help hospitals achieve sustained success in redefining care and keeping people healthier. Rush has set the new precedent for how health systems should rapidly design, validate, and scale communication strategies to maintain the highest standard of care for their patients and community."
On July 23rd from 2-3pm EDT, in anticipation of a likely second surge of COVID cases, Rush and CipherHealth will conduct an educational webinar titled Roadmap to Recovery: How Rush University Medical Center Uses Data and Collaboration to Rapidly Adapt to COVID-19. Ms. Roshell-Stacks alongside Patient Experience, Nursing, and Operations leaders will offer healthcare providers a rare and candid view into Rush's cross-functional response by outlining the major components of Agile Adapt.
Those interested in attending the educational webinar can find more information and register here.
About Rush University Medical Center
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