RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced RingCentral Cloud PBX™ for Microsoft (News - Alert) Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral (News - Alert) also provides broader integrations with Microsoft Teams that enhance user productivity across the platform.
"Today's modern workforce wants the flexibility to communicate using their preferred channels, both within and outside their organization," said Will Moxley, chief product officer, RingCentral. "For organizations using Microsoft Teams for team messaging, RingCentral Cloud PBX (News - Alert) for Microsoft Teams provides exceptional enterprise PBX capabilities, enabling users to remain productive from within their Teams environment. Our integrations with Teams aligns with our vision of delivering an open platform, where our rich integration ecosystem empowers users to effortlessly and intuitively access RingCentral communications capabilities from their applications of choice to drive productivity across their enterprise."
RingCentral Cloud PBX for Microsoft Teams with Direct Routing integration includes:
Jim Lundy, founder, CEO, and lead analyst, Aragon Research, said, "The drastic shift to a fully remote working world has shed a spotlight on the limitations of legacy on-premise systems, which cause disruption and loss of productivity. With RingCentral Cloud PBX for Microsoft Teams, users can easily leverage the global enterprise phone system capabilities along with top-notch security and reliability that comes with RingCentral."
Additional RingCentral App Integrations for Microsoft Teams and Office 365
RingCentral's app integrations for Microsoft Teams, which are native to Teams and accessible via the Office 365 chrome extension are both available on the RingCentral app gallery.
RingCentral also supports integrations across different Microsoft products such as Outlook, Office 365, Skype for Business, and Dynamics 365, which streamline workflows with RingCentral as a communications hub. You can find these integrations and more ISV integrations such as Canvas, NetSuite (News - Alert), Salesforce, and Zendesk in the RingCentral app gallery.
RingCentral is announcing limited availability of RingCentral Cloud PBX for Microsoft for customers globally with general availability to follow. Additional integrations of RingCentral with Microsoft Teams mentioned above are available immediately to all global users.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (News - Alert) (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral's open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
©2020 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Cloud PBX and the RingCentral logo are trademarks of RingCentral, Inc.
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